OSAT Prior CCR Opprtunity

To identify members grading OSAT low due to CCRs they spoke to prior to the CCR that got linked to the survey who provided incorrect information when the CCR who was linked did everything correct.


A red asterisk (*) indicates required questions.

  1. LOB*
    Aetna Med-D
    Med-D SSI


  1. Member ID*


  1. CCR linked to Survey (Last Name, 1st initial)*


  1. PeopleSafe ID (QCPID) of CCR linked to survey*


  1. Date of call that was surveyed - MM/DD/YY*





Guy Macdonald