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CD&A KLA Game
CD&A KLA Game v1
CD&A KLA Game v2
Disenrollment vs. Cancellation Mini-Assessment
Disenrollment vs. Cancellation Mini-Assessment Testing
Pop Question
Tier Exception (TE) Tool Assessment
Tier Exception (TE) Tool Assessment
Tier Exception (TE) Tool Assessment Updated
Completed CD Assessments
Care CD Specialized Team Mini-Assessment #1
Care CD Specialized Team Round 2 CD Mini-Assessment
CCR CD Process Mini-Assessment #1
CCR Round 2 CD Mini-Assessment
Templates
Quiz Start Template
Good Cause Assessment #1
Good Cause Assessment #1 new
Good Cause Assessment #2
Surveys
C2C
Chat Acceptance Issues
Chat Acceptance Issues - (copy)
Chat Acceptance Issues - (copy) - (copy)
Chat Acceptance Issues Updated 3 7 2023
Closed Surveys
2019 NH Training Review Skill Assessment
2020 NH Training Review Skill Assessment
Address Change Call Handling Tool
Address Change Northgate Tracking
AEP Stick Count
AEP Stick Count - (copy)
Aetna Med-D Calls
Aetna Med-D Calls #2
Aetna Med-D Calls #4
Aetna Med-D Offshore Transfers Onshore
Aetna Med-D Offshore Transfers Onshore II
Aetna Member ID Cards
April-May CCR CTM Review
CCR CD Mini-Assessment Supervisor Coaching
CCR CD Mini-Assessment Supervisor Coaching Round 2
CCT Inappropriate Transfer
CD Specialized Team Mini-Assessment Supervisor Coaching
CD Specialized Team Mini-Assessment Supervisor Coaching Round 2
CDA Process CCR Huddle Tracking
CDA Transfers and Phone Number
CDA Transfers and Phone Number - Commercial EGWP
CER Team Call Tracker
Classroom Parking Lots
Click to Chat non-usage reason
CMS Stars Language Line/711 Contingency Plan
Commercial Quick Survey
Concierge Team After Hours
Conduent Work Instruction Acknowledgement
CSAT Agent Pledge
CSAT CCR Coaching
CVS-Aetna Merger Discussions
Disenrollment vs. Cancellation of Enrollment Supervisor Coaching
Elderplan Call Documentation Requirements
Empathy Video Blitz-It Feedback
Employee Survey Question 47
Enrollment Call Summary
Favorites feature in theSource
FEP Concierge - Prescriber's Office Calls
Grievance Assessment Supervisor Coaching
Grievance Final Reassessment Supervisor Coaching
Grievance Log
Grievance Log 2
Grievance Log 3
Grievance Log 4
Grievance Log 5
Grievance Re-Assessment Supervisor Coaching
Grievance Template Usage
Handling Angry Callers Q-Tip
Health Plan Whisper VDN
HIPAA Authentication
How well do we know our customers?
Hurricane Disaster Medication Issues
Hurricane Harvey Aetna Commercial and Med-D Survey
Hurricane Harvey Aetna PHL Survey
Hurricane Irma Aetna Commercial and Med-D Survey
Hurricane Irma Aetna PHL Survey
Hurricane Irma Med-D Customer Care
IA Acknowledgment
Impact and FUEL Coaching Reviews
Impact and FUEL Coaching Reviews 2
Incomplete/Incorrect Information Test Call Failure form
June Employee of the Month
Locating a CIF in theSource
Madison Enrollment Entry
Mail Order Delay Issues
MED D Supervisor Grievance Coaching Toolkit Index Attestation
New Call Handling Tools Acknowledgment
New Medicare ID Number and Card Transition
NH Training Review Skill Assessment
Non-mail calls to WellCare
Non-mail calls to WellCare 2
Offshore Mis-routed call / RDC Tracker
OSAT Prior CCR Opprtunity
OSAT-CSAT Survey Review
Overnight Continuum call tracker
Passpot/Onboarding Process Tracking
Premium Billing Call Tracker 2022
Q-Tip Handling Angry Callers
Quality of Care Grievance Filing Error Coaching
Ready Fill Desk DropAttestation
Real-Time Design Input
Satisfied to Completely Satisfied Q-Tip
See Something Say Something
Senior Team Invalid Repeat Caller
Senior Team Repeat Call Tracking
SME Daily Onsite Support
SMST Call Tracker
SMST Call Tracker #2
SMST Call Tracker 2022
SMST Call Tracker #3
SMST Call Tracker #4
SMST Call Tracker #5
SMST Call Tracking
SMST Pilot Team Call Tracker
SMST QA Reviews
SRT Esc Invalid Assist Calls
SSIC CD and Grievance Desktop Attestation
Supervisor AEP Coaching Tracker
Supervisor CIF Discussion
Supervisor Grievance Coaching Struggles
Supervisor Grievance FUEL Coaching Tracker
SWARM - Vendor Site Checklist
Team Meeting Project
theSource Bookmark Supervisor Reviw
Tiering Exception (TE) Tool Assessment Supervisor Coaching
TTEC SMST QA Reviews
Upskill LOBs
VM Team Meeting Frame Contest
VM Team Project Mid-Year
WEF Submission
WellCare Back Door Call Tracking
WellCare Call Tracker
WellCare Call Tracking
WellCare Dropped Calls
WellCare Reps calling SSI WellCare CCRS
WellCare VOC
Work to Death Nominations
Pending new
Case Coordintor Tracking
Resource Planning Tracking
SMST Call Tracker #4
SWARM
SWARM - Vendor Site Specialized Checklist - Revised
SWARM CCR Checklist
Monitored Production -Commercial - Business Processes- Survey
Vendor KUDOs
Vendor Survey Template
