Supervisor Grievance FUEL Coaching Tracker


  1. Supervisor First Name


  1. Supervisor Last Name


  1. CCR UID/ZID


  1. CCR First Name


  1. CCR Last Name


  1. Location
    Houston
    Madison
    Raleigh
    Fort Pierce
    Sunrise
    Yuma


  1. Client handled
    NEJE
    Healthfirst
    Piedmont
    BCI


  1. Tier Level - Filing Grievances when required in appropriate system
    1 - 95% or better
    2 - 80-95%
    3 - 70-80%
    4 - Below 70%


  1. Actions Taken
    Recognition
    Reinforcement
    Improvement Coaching
    No Action


  1. Proper Grievance Filing Rate % this week


  1. % of Grievances filed as Resolved in PeopleSafe this weeek


  1. % of Grievances filed in MedHOK


  1. % of Grievances filed per calls taken


  1. Low Rating Drivers
    Failure to file a Grievance when Opportunity Present
    Filing a Resolved Grievance in MedHOK
    Failing a non-resolved Grievance in PeopleSafe
    Failure to use proper Activity Code
    Failure to recognize Resolution
    Failure to properly document
    Other


  1. If other briefly describe


  1. FUEL Coaching Tools implemented (select all that apply)
    Understand Grievance Opportunities
    Understand when an issue is Resolved
    Understand the proper location for filing Grievances
    Proper documentation format
    Activity Code usage


  1. Summary Comments


  1. Date Coached (MM/DD)





Guy Macdonald