New Call Handling Tools Acknowledgment

To acknowledge awareness of the 2 new Call Handling Tools for CCRs to use on Disenrollment or Address Change calls.


A red asterisk (*) indicates required questions.

  1. ID (either U, C or Z followed by number)*


  1. First Name*


  1. Last Name


  1. Location*
    Fort Pierce
    Sunrise
    Yuma
    Henderson
    Houston
    Madison
    Raleigh
    Chandler
    Hawaii
    Nashville
    Nashville WFH
    Orlando WFH
    Solon
    Solon WFH


  1. I have been advised by my site leadership on the new Disenrollment & Cancellation Call Handling Tool by my leadership - https://cvs.az1.qualtrics.com/jfe/form/SV_42BrHX1Xzd7o45f
    *
    Yes
    No
    Not Sure


  1. I have been advised by my site leadership on the new Address Change Call Handling Tool by my leadership - https://cvs.az1.qualtrics.com/jfe/form/SV_b7WypN6cyxtr5Gd
    *
    Yes
    No
    Not Sure


  1. I understand how these new Call Handling tools are important in improvement in providing correct and complete information to members, avoid invalid dis-enrollments and prevent CTMs and its impact on our Star Rating.*
    Yes
    No


  1. I agree to use these tools to assist me when I receive either a call regarding requests to dis-enroll, cancel an enrollment or dis-enrollment, or to change a member's address.*
    Yes
    No





Guy Macdonald