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A red asterisk (*) indicates required questions.
Submitting Rep's First name
*
Submitting Rep's Last Name
*
Location
ABB
Durant
Humble
Northgate
Cary
Frostburg
Henderson
Houston
Madison
Manila (Conduent)
Chandler
Kansas City
Knoxville
Nashville
Nashville WFH
Orlando WFH
Pittsburgh
San Antonio
Solon
Solon WFH
CCR ID (Z, C or U followed by numbers/letters. Do not use G numbers).
*
PPT ID
Internal ID (Can be located by accessing the Eligibility tab in PeopleSafe)
PPT Name
PPT DOB:
Client Code
Contact Phone Number
PPT Email Address
Device Type
Computer
Smartphone
Tablet
Other Browser (if not above)
Smartphone Model
Galaxy S7
IPhone 6S
LG
G$
Other
Other Smartphone Model
Desktop OS
Windows
Apple
Mobile OS
Android
Apple
Mobile App Version
Latest Caremark App
Yes
No
Browser
Internet Explorer
Chrome
Firefox
Safari
Other
Ship Consent Issue
Yes
No
1. Date and Time of Error
2. RX Number
3, RX Name
4. Order #
5. Did you ever provide ship consent through Caremark.com in the past?
Yes
No
6. Have you tried to access ship consent through Caremark.com multiple times?
Yes
No
7. Are you able to access other parts of the Caremark.com site?
Yes
No
8. Did the page load or not when clicking on provide consent?
Yes
No
9. No medications to provide consent for?
Yes
No
Grievance filed?
Yes
No
Spoke to POA?
Yes
No
Comments
Additional comments
Guy Macdonald
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