NH Training Review Skill Assessment

Please rank each area on your comfort and strength to review materials for that type of call handling, with 5 the most comfortable/knowledgeable and 1 the lowest.


A red asterisk (*) indicates required questions.

  1. Premium Billing*
    1 2 3 4 5


  1. Refills*
    1 2 3 4 5


  1. Senior Team*
    1 2 3 4 5


  1. Coverage Determination (Test Claims, Alternatives, PAs, CER Team, etc.)*
    1 2 3 4 5


  1. Call Handling (Call Flow, Documentation, CTI-Pop, De-escalation, Authentication, etc.)*
    1 2 3 4 5


  1. Enrollment (Eigiblity, AEP-SEP-IEP)*
    1 2 3 4 5


  1. Systems (FACETs, FAZAL, MARKs, Infocrossing, PeopleSafe, theSource, MedHOK, etc.)*
    1 2 3 4 5


  1. Grievances*
    1 2 3 4 5


  1. Prescriptions (Ordering, Status, Mail order)*
    1 2 3 4 5


  1. Disnrollment, Cancellation, Address Changes, LEP, LIS, SMST Call Handling*
    1 2 3 4 5


  1. First Name*


  1. Last Name*


  1. ZID*


  1. Location*
    Houston
    Madison
    Raleigh





Guy Macdonald