2 Week Post New Hire Survey

This survey is given to all employess two weeks after they have been hired into customer service. The purpose is to get feedback after the Customer Service Advocate has been in their role for a few weeks to provide feedback to training on any items that could be improved.

Please take the time to help us serve you and future new hires better by taking a couple of minutes to answer a few quick questions.


  1. Understanding the nature of the business and that not all scenarios can be prepared for, you felt you received adequate preparation to do your job?

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If you answered Disagree or Strongly Disagree in question #1 please provide additional feedback on what you felt was lacking to prepare you to do you job?


  1. What did you feel was the MOST USEFUL thing you learned during training to prepare you for your job?


  1. What did you feel what the LEAST USEFUL thing you learned during training to prepare you for your job?


  1. Please rate how helpful the following groups were to you during your first couple weeks after working on your own.

            1 2 3 4 5       N/A
      Your Manager Excellent  Poor  
      Your IM Buddy Excellent  Poor  
      Other Employees Excellent  Poor  
      TOPS Team/BBY Special Forces Team Excellent  Poor  
      Quality Team Excellent  Poor  


  1. Please add any comments you would like that would help us improve training or post training processes.


  1. What section of the call center where you hired in on?
    Best Buy
    ARW





AIG
Jeffersonville, IN