2 Week Post New Hire Survey - 08/16/2021

This survey is given to all employees a few weeks after they have been hired into customer service and taken calls. The purpose is to get feedback after the Customer Service Advocate has been in their role for a few weeks to provide feedback to training on any items that could be improved.

Please take the time to help us serve you and future new hires better by taking a couple of minutes to answer a few quick questions.


A red asterisk (*) indicates required questions.

  1. Now that you have been in your role for a couple week and understand the nature of the business and that not all scenarios can be prepared for, do you feel you received adequate preparation to do your job?
    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If you answered Disagree or Strongly Disagree in question #1 please provide additional feedback on what you felt was lacking to prepare you for your role?


  1. How was your post training support during your first few weeks at AIG?
    *
     
      1 2 3 4  
    Excellent  Poor


  1. If you answered Fair or Poor to question #3, please provide additional feedback on your experience in the space below.


  1. Where you provided an Instant Messaging Partner and/or a list of agents that work during your shift as post training support?*
    Yes
    No


  1. What type of support did you have after your training was complete? (Select all that apply)*
    I had webex check-ins with my manager during my first 2 weeks after training
    It was hard to find support when needed
    My instant messaging partner was very helpful
    I was able to find help when needed
    I had NO webex check-ins with my manager during my first 2 week after training


  1. What do you feel was the most useful thing learned during training to prepare you for your job? (Side by Sides, Role Plays, AIOT, Systems, etc.)*


  1. What did you feel was the least useful that you learned during training?


  1. Please provide any additional information you feel would be helpful for future training classes such as what could we focus more on during training to help new hires to be prepared for to do their job.


  1. What department where you hired in to?*
    Best Buy
    Core (ARW)





AIG
Jeffersonville, IN