Universal Agent Project

Please take a few moments to complete the survey for UAP training. Your answers are anonymous, Please answer honestly to help us improve the training process
Name (optional): 


  1. How well did the assessments given prior to the training test your knowledge of each category ARW, BBY, LG/WHP/SHARP, NJR, Service?
     
      1 2 3 4 5  
    Not at all  Very Well


  1. Do you have any feedback for any additional information that you would have wanted to have your knowledge tested on? Please specify BoB, brief explanation of criteria to include and the benefit it will add to future testing.


  1. How relevant was the training to your role?
     
      1 2 3 4 5  
    Not Relevant  Extremely Relevant


  1. How engaging was the Trainer?
     
      1 2 3 4 5  
    Not Engaging  Extremely Engaging


  1. How would you rate the trainers knowledge of the content covered in the training?
     
      1 2 3 4 5  
    Poor  Excellent


  1. How would you rate your understanding of each Topic covered.
     
      1 2 3 4 5     I would like additional training
    I understand enough to be dangerous  I am a Universal Agent Master  


  1. Let us know any areas that you feel a deficit in and could benefit from additional/refresher training on (select all that apply):*
    Systems/Applications Training
    BoB Specific Training
    Coverage Determination
    Product/Asset training
    Terms & Conditions
    Soft Skills (phone)
    Email Etiquette
    Handling Escalated Calls
    Requesting to Exceed LOL
    Other


  1. If you would like additional training support that is not listed above, please tell us in the space provided


  1. How would you rate your post training support from Leadership and Claims assist?
     
      1 2 3 4 5  
    Poor  Excellent


  1. How would you rate your UAP Training Experience overall?
     
      1 2 3 4 5  
    Poor  Excellent


  1. Did the training cover too much, too little, or the right amount of information?
    Too Much
    Too Little
    Just Right


  1. Please utilize this space to provide additional feedback on your training experience.


  1. Additional Comments





AIG
Jeffersonville, IN