Lunch & Learn - Role Play De-Escalating Feedback

Your feedback is valuable so we know what we can do to provide the tools you need.
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  1. Who was your facilitator?


  1. Yes/No

    Were the topics for role playing relevant to what you or your colleagues face, as a challenge?


  1. Yes/No

    Did you feel the role playing was fair?


  1. Yes/No

    Was the information presented easy to understand?


  1. Yes/No

    After the exercise(s) were complete, did you feel like it satisfied your concerns?


  1. Yes/No

    Did the facilitator seem knowledgeable in what they talked about in what some of the concerns of the department is, as well as some of the approaches to manage them?




  1. In your opinion, what was the one thing you feel was the most beneficial?


  1. In your opinion, what could have been included (topic or exercise)?


  1. General feelings on this Lunch & Learn?


  1. Yes/No

    Should there be more QA based Lunch & Learns?





Owen McLachlan
Customer Care Trainer
ON