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Owen McLachlan
Customer Care Trainer
ON
Canada
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Classes
Supervisors
Support Team
Team Leads
Team T2
Team Training
Tier 1 (CLT)
Tier 1 (RHO)
Activities
July 4th - Final Jeopardy - Group A
July 4th - Final Jeopardy - Group B
July 4th Jeopardy - Group A
July 4th Jeopardy - Group B
Paymentus Jumble Words
R to R
Sample Columns
Sample Jeopardy
Scavenger Hunt Sample
Quizzes
2020 Monthly Quiz
April Quiz 2020
2020 SLA Biller Quiz
BCST Quiz
Horace Mann Insurance
LG&E and KU
Assessment Quiz
Assessment Quiz
Bootcamp Day One Quiz
Bootcamp Day Two Quiz
Performance Review Test
General Quiz
Scheduled Payments Quiz
Soft Skills
T2 Phone Queue
New Hire Quiz
Agent Test
Day 2 Quiz - (New)
Day 3 Quiz - (New)
Final Exam - (New)
New Hire Final Assessment Quiz
POP - Quiz 6
New Agent quiz
Surveys
Acknowlegement Survey (Test)
AWS Connect DR Survey
Bootcamp Training Feedback
Client Launch - Rentokil
EFTA Compliance email
ESAT Team Leader Survey
Fun club survey
Fun club survey - (copy)
Fun club survey - (copy)
Lunch & Learn - Role Play De-Escalating Feedback
Lunch preference
Masterclass Session Feedback
MidAmerican Energy Co. (MEC)
New Hire Survey Nesting Week
New Hire Survey Week One
NPS test
PacifiCorp - PAC
Sample questions
Soft skills workshop survey 06/03/24 class
Soft skills workshop survey 07/02/24 class
Soft skills workshop survey CLT
Soft skills workshop survey RHO
Test Survey
TL Feedback Form
Training Feedback
