TL Feedback Form

This form is designed to gather your valuable feedback on the coaching and support you receive from your Team Lead. Your honest and constructive responses are confidential and will be used to help your Team Lead improve their leadership and support methods.
Name (optional): 


  1. Think about your formal coaching sessions (e.g., one-on-ones, call reviews). How clear, specific, and actionable is the feedback you receive?
    The feedback is vague and not helpful for improvement.
    The feedback identifies issues but doesn't offer clear steps to improve.
    The feedback is generally understandable and somewhat helpful.
    The feedback is clear, specific, and provides good direction for what to do differently.
    The feedback is exceptionally clear, constructive, and provides specific, actionable steps that have directly helped me improve my performance.


  1. How effectively does your Team Lead balance positive reinforcement with constructive criticism during coaching?
    The focus is almost entirely negative, which feels demotivating.
    There is more focus on mistakes than on successes.
    There is a reasonable balance between recognizing strengths and identifying areas for improvement.
    My Team Lead does a good job of acknowledging my strengths while providing constructive feedback.
    My Team Lead excels at creating a positive and motivational environment, making me feel valued even when discussing areas for improvement.


  1. To what extent do you feel your Team Lead is invested in your personal and professional growth?
    I don't feel my growth is a priority at all.
    We rarely discuss my skills or career goals.
    We occasionally discuss my performance goals.
    My Team Lead actively helps me identify my strengths and areas for development.
    My Team Lead is a true partner in my growth, consistently providing resources, opportunities, and guidance to help me achieve my goals.


  1. What is one specific thing your Team Lead does that is very helpful for you, and what is one area where their coaching or support could be even more effective? Add here any further relevant comments.





Owen McLachlan
Customer Care Trainer
ON