Managing at Aviva Survey

Welcome to the Managing at Aviva survey. You have been selected by your operational leaders to take part in this survey. We welcome your business insights and honest feedback.

We have categorized the functional skills and abilities based on the following leadership capability profile:

- Execute with Excellence - EE
- Know the Customer - KC
- Drive the Business - DB
- Win with People - WP
- Will to Win - WW

Please rate competency and priority of each of these skills.

The survey will take approximately 15 minutes to complete. Please provide as much information as possible.

We ask that you base your rating on both your observations and experiences. How would you rate the competencies of Aviva supervisors/managers using the following scale?

1) Needs Improvement
2) Somewhat Competent
3) Competent
4) Highly Competent
Name: 


  1. Execute with Excellence:
    The functional skills and competencies that provide Aviva supervisors/managers with the skills and abilities they need to operate confidently, effectively and independently at work.

    Role of a Manager - Understanding the responsibilities and the expectations of the manager role.

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Life Cycle of an Employee
    - How to effectively onboard an employee?
    - From hiring to exit what the process and what the critical touch points are?

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Interviewing Skills
    - How to effectively interview: process and questions
    - Understanding the job profile process: forms and grading
    - Managing the job posting process: what the expectations are

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Time Management
    - How to effectively manage your time within Aviva?
    - How to set priorities
    - How to manage conflicting demands on your schedule
    - How to effectively delegate and when
    - How to manage time bound projects with finite resources

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Walking through Aviva Departments
    - Where do I go to find information, tools, resources?
    - How to build peer relationships

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Basic Project Management
    - How to effectively manage a departmental project?

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Others: Please Specify
    - Additional topics or modules that would support the managers in executing with excellence



  1. Know the Customer:
    Competencies that provide Aviva supervisors/managers with knowledge of providing excellence in customer service and experience.

    Cross Functional Insurance Knowledge
    - Understanding the business:
    - Claims 101
    - Underwriting 101
    - Risk 101
    - Enablement Functions 101

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Others: Please Specify
    - Additional topics or modules that would support the managers in driving the business.



  1. Drive the Business:
    Business Competencies that provide Aviva supervisors/managers with knowledge and ability to make effective business decisions.

    Values, Brand and 8 working Principles
    - How to role model / lead?
    - How to practically apply within the operations

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Budgeting and financial acumen
    - Understanding Budgeting at Aviva
    - How to plan and monitor?
    - How to manage expenses
    - What are the tips and tricks for effective cost management?
    - How to read and interpret expense report?
    - How to read, understand and interpret insurance / Aviva financial results
    - What financial indicators do I need to know?
    - How do I interpret results for my team?

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Others: Please Specify
    - Additional topics or modules that would support the managers in driving the business.



  1. Win with People:
    Competencies that provide Aviva supervisors / managers with the set of skills that enables them to convey information so that it is received and understood.

    Facilitating Meetings
    - When do we need to meet?
    - How to plan and conduct effective meetings with reports, peers, other groups
    - What are the tools and/or templates for use to run effective meetings

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Presentation Skills
    - Ability to speak effectively in front of groups.
    - When do I need to present?
    - How to structure and deliver effective presentation?

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Communication Media
    - How to determine the best communication strategy
    - How to email – when to cc or not to cc?
    - How to effectively cascade information
    - How to utilize Lotus Notes (calendar, task etc)

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Managing Change
    - Ability to support and communicate change

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Managing Virtual Teams
    - How to manage team members who are: co-located organizationally and geographically, drawn from within the organization

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Managing the Generations
    - How to manage and know your employees as individuals with different values, different ideas, different ways of getting things done and different ways of communicating in the workplace.

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Conducting Effective One-On-One
    - How to conduct a productive and effective one on one
     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Creating a Development Plan
    - How to create and monitor a development plan
    - Understanding the role and need of a development plan?
    - How to delegate for development?
    - How to conduct a positive development conversation?
    - How to develop beyond classroom training and e-learn assignments

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Talking Talent Process
    - What is talent management at Aviva?
    - How does the talking talent process work?

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Managing Across the Grid
    - How to manage non-performers to high performers?
    - Understanding the performance curve.

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Conducting a Performance Review
    - Understanding the process
    - Understanding the value
    - Ability to deliver an honest review
    - How to reward and reinforce the positive performance and development of others

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Others: Please Specify
    - Additional topics or modules that would support the managers in winning with people.



  1. Will to Win:
    Aviva needs a leader with a clear understanding of the issues facing the organization and is prepared to implement them while maintaining operational functions, developing employee skills, and managing human resources.

    Building a Business Case
    - How to create a business plan / business case?

     
      1 2 3 4  
    Needs Improvement  Highly Competent


  1. Please comment on your previous response.


  1. Others: Please Specify
    - Additional topics or modules that would support our willingness to win.



  1. For 2009 we will need to prioritize the creation of the modules for this program (completing the design and delivery for 2009 - 2010). We would like to focus on those skills/competencies that will have the most operational impact and benefit the supervisory/management stream.

    Please prioritize the skills and knowledge as levels 1, 2, or 3 (1 being the highest level priority).


            1 2 3      
      EE: Role of a Manager  High Priority  Low Priority  
      EE: Life Cycle of an Employee  High Priority  Low Priority  
      EE: Interviewing Skills  High Priority  Low Priority  
      EE: Time Management  High Priority  Low Priority  
      EE: Walking through Aviva Departments  High Priority  Low Priority  
      EE: Basic Project Management  High Priority  Low Priority  
      KC: Cross Functional Insurance Knowledge  High Priority  Low Priority  
      DB: Values, Brand and 8 working Principles  High Priority  Low Priority  
      DB: Budgeting and financial acumen High Priority  Low Priority  
      WP: Facilitating Meetings High Priority  Low Priority  
      WP: Presentation Skills High Priority  Low Priority  
      WP: Communication Media High Priority  Low Priority  
      WP: Managing Change High Priority  Low Priority  
      WP: Managing Virtual Teams High Priority  Low Priority  
      WP: Managing the Generations High Priority  Low Priority  
      WP: Conducting Effective One-On-One High Priority  Low Priority  
      WP: Creating a Development Plan High Priority  Low Priority  
      WP: Talking Talent Process High Priority  Low Priority  
      WP: Managing Across the Grid High Priority  Low Priority  
      WP: Conducting a Performance Review High Priority  Low Priority  
      WW: Building a Business Case  High Priority  Low Priority  


  1. Please provide any commentary to support your prioritization.



  1. If you have to summarize or identify one of Aviva’s greatest functional challenges for managers/supervisors at Aviva, what would they be? Please share with us your thoughts below.



  1. What is your department at Aviva?



  1. How long have you been in a management role at Aviva?

    0-2 years
    2-5 years
    5-10 years
    10+ years


  1. What is your role?

    Supervisor
    Manager
    Senior Manager
    AVP
    Other


  1. If you answered 'Other' in the previous question, please specify:






Aviva Canada Learning and Development
Aviva Canada
Scarborough, ON