FEEDBACK: Telesales Active Listening & Empathy

Please take a moment to complete a brief survey in reference to the Telesales Active Listening & Empathy training you completed in Mar/Apr. Your honest feedback is appreciated and goes a long way to improving our training initiatives.


  1. On a scale from 1 to 5 (5 = excellent), how effective do you feel the Active Listening & Empathy training was?
    1 2 3 4 5


  1. Are you currently using the 5 Step Empathy Process provided in the training?
    Yes
    No


  1. List one or two areas where we may improve the training and why?



  1. On a scale from 1 to 5 (5 = excellent), How would you rate the knowledge of your trainer?
    1 2 3 4 5


  1. Additional Comments:






Rick Wahaus