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Advantage Club Jeopardy
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Training Summit Jeopardy for Ops
Who Wants to Work AEQ Orders?
Quizzes
03/12/10 Ops Playbook
BODE | Ops Playbook 3/12/10
BOPQ| Ops Playbook 3/12/10
Escelations | Ops Playbook 3/12/10
Order Support | Ops Playbook 3/12/10
Order Verification | Ops Playbook 3/12/10
OVA| Ops Playbook 3/12/10
Pending Queue (PQ) | Ops Playbook 3/12/10
03/25/10 Ops Playbook
Activations (AEQ) | Ops Playbook 3/25/10
Order Support | Ops Playbook 3/25/10
Order Verification (OV)| Ops Playbook 3/25/10
Pending Queue (PQ) | Ops Playbook 3/25/10
SWAC/Employee Accounts | Ops Playbook 3/25/10
1/07/10 Ops Playbook
Activations | Ops Playbook 1/7/10
Backoffice Data Entry (BODE) | Ops Playbook 1/7/10
Backoffice Inventory Fulfillment (BOIF) | Ops Playbook 1/7/10
Escalations | Ops Playbook 1/7/10
Order Support Chat | Ops Playbook 1/7/10
Order Support | Ops Playbook 1/7/10
Order Verification/OVA | Ops Playbook 1/7/10
Pending Queue and BOPQ | Ops Playbook 1/7/10
Sales/eComm Chat | Ops Playbook 1/7/10
SWAC/Employee Accounts | Ops Playbook 1/7/10
1/13/10 TS Playbook
Telesales Playbook 1/13/10
1/14/10 Ops Playbook
Activations (AEQ) | Ops Playbook 1/14/10
Backoffice Data Entry (BODE) | Ops Playbook 1/14/10
Backoffice Inventory Fulfillment (BOIF) | Ops Playbook 1/14/10
Escalations | Ops Playbook 1/14/10
Order Support Chat | Ops Playbook 1/14/10
Order Support | Ops Playbook 1/14/10
Order Verification/OVA | Ops Playbook 1/14/10
Pending Queue & BOPQ | Ops Playbook 1/14/10
Sales/eComm Chat | Ops Playbook 1/14/10
SWAC/Employee Accounts | Ops Playbook 1/14/10
1/27/10 TS Playbook
Telesales Playbook 1/27/10
1/28/10 Ops Playbook
Activations (AEQ) | Ops Playbook 1/28/10
Backoffice Data Entry (BODE) | Ops Playbook 1/28/10
Order Support | Ops Playbook 1/28/10
Order Verification | Ops Playbook 1/28/10
Pending Queue | Ops Playbook 1/28/10
SWAC/Employee Accounts | Ops Playbook 1/28/10
2/10/10 TS Playbook
Telesales Playbook 2/10/10
2/11/10 Ops Playbook
Activations (AEQ) | Ops Playbook 2/11/10
Back Office Inventory Fulfillment (BOIF) | Ops Playbook 2/11/10
Back Office Pending Queue (BOPQ) | Ops Playbook 2/11/10
Backoffice Data Entry (BODE) | Ops Playbook 2/11/10
Chat | Ops Playbook 2/11/10
Escalations | Ops Playbook 2/11/10
Order Support | Ops Playbook 2/11/10
Order Verification | Ops Playbook 2/11/10
OS Chat | Ops Playbook 2/11/10
Pending Queue (PQ) | Ops Playbook 2/11/10
SWAC | Ops Playbook 2/11/10
2/12/10 TS EPRP / EWD
Telesales EPRP / EWD 2/12/10
2/17/10 TS Playbook
Telesales Playbook 2/17/10
2/18/10 Ops Playbook
Activations (AEQ) | Ops Playbook 2/18/10
Back Office Inventory Fulfillment (BOIF) | Ops Playbook 2/18/10
Escalations | Ops Playbook 2/18/10
Order Support | Ops Playbook 2/18/10
Order Verification | Ops Playbook 2/18/10
Pending Queue (PQ) | Ops Playbook 2/18/10
SWAC | Ops Playbook 2/18/10
2/25/10 Ops Playbook
Activations (AEQ) | Ops Playbook 2/25/10
Back Office Inventory Fulfillment (BOIF) | Ops Playbook 2/25/10
Order Support | Ops Playbook 2/25/10
Order Verification | Ops Playbook 2/25/10
Pending Queue (PQ) | Ops Playbook 2/25/10
2/3/10 TS Playbook
Telesales Playbook 2/3/10
2/4/10 Ops Playbook
Activations (AEQ) | Ops Playbook 2/4/10
Back Office Pending Queue (BOPQ) | Ops Playbook 2/4/10
Backoffice Data Entry (BODE) | Ops Playbook 2/4/10
Chat | Ops Playbook 2/4/10
Escalations | Ops Playbook 2/4/10
Order Support - Spanish | Ops Playbook 2/4/10
Order Support | Ops Playbook 2/4/10
Order Verification | Ops Playbook 2/4/10
Order Verification | Ops Playbook 3/12/10 - (copy)
Pending Queue | Ops Playbook 2/4/10
SWAC/Employee Accounts | Ops Playbook 2/4/10
3/18/10 Ops Playbook
Activations (AEQ) | Ops Playbook 3/18/10
Chat | Ops Playbook 3/18/10
Order Support | Ops Playbook 3/18/10
Order Verification | Ops Playbook 3/18/10
Pending Queue and BOPQ | Ops Playbook 3/18/10
Pending Queue (PQ) | Ops Playbook 3/18/10
SWAC/Employee Accounts | Ops Playbook 3/18/10
3/5/10 Ops Playbook
Activations (AEQ) | Ops Playbook 3/5/10
Order Support | Ops Playbook 3/5/10
Order Verification | Ops Playbook 3/5/10
Pending Queue (PQ) | Ops Playbook 3/5/10
Marketing Launches 2009
2Q09-3 Marketing Launch Call quiz 6-4 /7-11
2Q09-4 Marketing Launch Quiz 7/9 - 9/6 2009
2Q09-4 Marketing Launch Quiz 7/9 - 9/6 2009 - (copy)
3Q09 Marketing Launch Call
3Q09 Marketing Launch Quiz 8/7/09
4Q09 Marketing Launch Call Quiz
4Q09 Marketing Launch Quiz 11/19
4Q09-3 Marketing Launch Call Quiz
4Q09-4 Marketing Launch Quiz 12/30
Marketing Launches 2010
Launch Q1 Feb142010
March 14 Marketing Launch Assessment
Ops Program Specific T&C 10/01/09
Activations | Ops T&C week of 10/01/09
Backoffice Support | Ops T&C week of 10/01/09
Escalations | Ops T&C week of 10/01/09
Order Support | Ops T&C week of 10/01/09
OV/OVA team | Ops T&C week of 10/01/09
Pending Queue | Ops T&C week of 10/01/09
SWAC/Employee Accounts | Ops T&C week of 10/01/09
Ops Program Specific T&C 10/08/09
Activations | Ops T&C week of 10/07/09
Backoffice Support | Ops T&C week of 10/08/09
Escalations | Ops T&C week of 10/08/09
Order Support | Ops T&C week of 10/08/09
OV/OVA team | Ops T&C week of 10/08/09
Pending Queue | Ops T&C week of 10/08/09
SWAC/Employee Accounts | Ops T&C week of 10/08/09
Ops Program Specific T&C 10/15/09
Activations | Ops T&C week of 10/15/09
Backoffice Support | Ops T&C week of 10/15/09
Escalations | Ops T&C week of 10/15/09
Order Support | Ops T&C week of 10/15/09
OV/OVA team | Ops T&C week of 10/15/09
Pending Queue | Ops T&C week of 10/15/09
SWAC/Employee Accounts | Ops T&C week of 10/15/09
Ops Program Specific T&C 10/22/09
Activations | Ops T&C week of 10/22/09
Backoffice Support | Ops T&C week of 10/22/09
Escalations | Ops T&C week of 10/22/09
Order Support | Ops T&C week of 10/22/09
OV/OVA team | Ops T&C week of 10/22/09
Pending Queue | Ops T&C week of 10/22/09
SWAC/Employee Accounts | Ops T&C week of 10/22/09
Ops Program Specific T&C 10/29/09
Activations | Ops T&C week of 10/29/09
Backoffice Support | Ops T&C week of 10/29/09
Escalations | Ops T&C week of 10/29/09
Order Support | Ops T&C week of 10/29/09
OV/OVA team | Ops T&C week of 10/29/09 - (copy)
Pending Queue | Ops T&C week of 10/29/09
SWAC/Employee Accounts | Ops T&C week of 10/29/09
Ops Program Specific T&C 11/05/09
Activations | Ops T&C week of 11/05/09
Backoffice Support | Ops T&C week of 11/05/09
Escalations | Ops T&C week of 11/05/09
Order Support | Ops T&C week of 11/05/09
OV/OVA team | Ops T&C week of 11/05/09
Pending Queue | Ops T&C week of 11/05/09
SWAC/Employee Accounts | Ops T&C week of 11/05/09
Ops Program Specific T&C 11/12/09
Activations | Ops T&C week of 11/12/09
Backoffice Support | Ops T&C week of 11/12/09
Escalations | Ops T&C week of 11/12/09
Order Support | Ops T&C week of 11/12/09
OV/OVA team | Ops T&C week of 11/12/09
Pending Queue | Ops T&C week of 11/12/09
SWAC/Employee Accounts | Ops T&C week of 11/12/09
Ops Program Specific T&C 11/19/09
Activations | Ops T&C week of 11/19/09
Backoffice Support | Ops T&C week of 11/19/09
Escalations | Ops T&C week of 11/19/09
Order Support | Ops T&C week of 11/19/09
OV/OVA team | Ops T&C week of 11/19/09
Pending Queue | Ops T&C week of 11/19/09
SWAC/Employee Accounts | Ops T&C week of 11/19/09
Ops Program Specific T&C 12/03/09
Activations | Ops T&C week of 12/03/09
Backoffice Support | Ops T&C week of 12/03/09
Escalations | Ops T&C week of 12/03/09
Order Support | Ops T&C week of 12/03/09
OV/OVA team | Ops T&C week of 12/03/09
Pending Queue | Ops T&C week of 12/03/09
SWAC/Employee Accounts | Ops T&C week of 12/03/09
Ops Program Specific T&C 12/10/09
Activations | Ops T&C week of 12/10/09
Backoffice Support | Ops T&C week of 12/10/09
Escalations | Ops T&C week of 12/10/09
Order Support | Ops T&C week of 12/10/09
OV/OVA team | Ops T&C week of 12/10/09
Pending Queue | Ops T&C week of 12/10/09
SWAC/Employee Accounts | Ops T&C week of 12/10/09
Ops Program Specific T&C 12/17/09
Backoffice Support | Ops T&C week of 12/17/09
Escalations | Ops T&C week of 12/17/09
Order Support | Ops T&C week of 12/17/09
OV/OVA team | Ops T&C week of 12/17/09
Pending Queue | Ops T&C week of 12/17/09
SWAC/Employee Accounts | Ops T&C week of 12/17/09
Ops Program Specific T&C 5/14/09
Activations | Ops T&C week of 5/14/09
Backoffice Support | Ops T&C week of 5/14/09
Escalations | Ops T&C week of 5/14/09
Order Support | Ops T&C week of 5/14/09
Order Verification / OVA team | Ops T&C week of 5/14/09
Pending Queue | Ops T&C week of 5/14/09
SWAC/Employee Accounts | Ops T&C week of 5/14/09
Ops Program Specific T&C 5/21/09
Activations | Ops T&C week of 5/21/09
Backoffice Support | Ops T&C week of 5/21/09
Escalations | Ops T&C week of 5/21/09
Order Support | Ops T&C week of 5/21/09
OV/OVA team | Ops T&C week of 5/21/09 NO QUIZ
Pending Queue | Ops T&C week of 5/21/09
SWAC/Employee Accounts | Ops T&C week of 5/21/09
Ops Program Specific T&C 5/28/09
Activations | Ops T&C week of 5/28/09
Backoffice Support | Ops T&C week of 5/28/09
Escalations | Ops T&C week of 5/28/09
Order Support | Ops T&C week of 5/28/09
OV/OVA team | Ops T&C week of 5/28/09 - NO QUIZ THIS WEEK
Pending Queue | Ops T&C week of 5/28/09 - NO QUIZ THIS WEEK
SWAC/Employee Accounts | Ops T&C week of 5/28/09
Ops Program Specific T&C 5/7/09
Activations | Ops T&C week of 5/7/09
Backoffice Support | Ops T&C week of 5/7/09
Escalations | Ops T&C week of 5/7/09
Order Support | Ops T&C week of 5/7/09
Order Verification / OVA team | Ops T&C week of 5/7/09
Pending Queue | Ops T&C week of 5/7/09
SWAC/Employee Accounts | Ops T&C week of 5/7/09
Ops Program Specific T&C 6/04/09
Activations | Ops T&C week of 6/4/09
Backoffice Support | Ops T&C week of 6/4/09
Escalations | Ops T&C week of 6/4/09
Order Support | Ops T&C week of 6/4/09
OV/OVA team | Ops T&C week of 6/4/09
Pending Queue | Ops T&C week of 6/4/09
SWAC/Employee Accounts | Ops T&C week of 6/4/09
Ops Program Specific T&C 6/11/09
Activations | Ops T&C week of 6/11/09
Backoffice Support | Ops T&C week of 6/11/09
Escalations | Ops T&C week of 6/11/09
Order Support | Ops T&C week of 6/11/09
OV/OVA team | Ops T&C week of 6/11/09
Pending Queue | Ops T&C week of 6/11/09
SWAC/Employee Accounts | Ops T&C week of 6/11/09
Ops Program Specific T&C 6/18/09
Activations | Ops T&C week of 6/18/09
Backoffice Support | Ops T&C week of 6/18/09
Escalations | Ops T&C week of 6/18/09
Order Support | Ops T&C week of 6/18/09
OV/OVA team | Ops T&C week of 6/18/09
Pending Queue | Ops T&C week of 6/18/09
SWAC/Employee Accounts | Ops T&C week of 6/18/09 - NO QUIA QUIZ THIS WEEK
Ops Program Specific T&C 6/25/09
Activations | Ops T&C week of 6/25/09
Backoffice Support | Ops T&C week of 6/25/09
Escalations | Ops T&C week of 6/25/09
Order Support | Ops T&C week of 6/25/09
OV/OVA team | Ops T&C week of 6/25/09
Pending Queue | Ops T&C week of 6/25/09 - NO PQ QUIA QUIZ THIS WEEK
SWAC/Employee Accounts | Ops T&C week of 6/25/09
Ops Program Specific T&C 7/02/09
Activations | Ops T&C week of 7/02/09
Backoffice Support | Ops T&C week of 6/25/09 - NO QUIA QUIZ THIS WEEK
Escalations | Ops T&C week of 6/25/09
Order Support | Ops T&C week of 6/25/09
OV/OVA team | Ops T&C week of 7/2/09
Pending Queue | Ops T&C week of 6/25/09
SWAC/Employee Accounts | Ops T&C week of 7/02/09
Ops Program Specific T&C 7/09/09
Activations | Ops T&C week of 7/09/09
Backoffice Support | Ops T&C week of 7/09/09
Escalations | Ops T&C week of 7/09/09
Order Support | Ops T&C week of 7/09/09
OV/OVA team | Ops T&C week of 7/09/09
Pending Queue | Ops T&C week of 7/09/09
SWAC/Employee Accounts | Ops T&C week of 7/09/09 - NO QUIZ THIS WEEK
Ops Program Specific T&C 7/16/09
Activations | Ops T&C week of 7/16/09
Backoffice Support | Ops T&C week of 7/16/09
Escalations | Ops T&C week of 7/16/09
Order Support | Ops T&C week of 7/16/09
OV/OVA team | Ops T&C week of 7/16/09
Pending Queue | Ops T&C week of 7/16/09
SWAC/Employee Accounts | Ops T&C week of 7/16/09
Ops Program Specific T&C 7/23/09
Activations | Ops T&C week of 7/23/09
Backoffice Support | Ops T&C week of 7/23/09
Escalations | Ops T&C week of 7/23/09
Order Support | Ops T&C week of 7/23/09
OV/OVA team | Ops T&C week of 7/23/09
Pending Queue | Ops T&C week of 7/23/09
SWAC/Employee Accounts | Ops T&C week of 7/23/09
Ops Program Specific T&C 7/30/09
Activations | Ops T&C week of 7/30/09
Backoffice Support | Ops T&C week of 7/30/09
Escalations | Ops T&C week of 7/30/09
Order Support | Ops T&C week of 7/30/09
OV/OVA team | Ops T&C week of 7/30/09
Pending Queue | Ops T&C week of 7/30/09
SWAC/Employee Accounts | Ops T&C week of 7/30/09
Ops Program Specific T&C 8/13/09
Activations | Ops T&C week of 8/13/09
Backoffice Support | Ops T&C week of 8/13/09
Escalations | Ops T&C week of 8/13/09
Order Support | Ops T&C week of 8/13/09
OV/OVA team | Ops T&C week of 8/13/09
Pending Queue | Ops T&C week of 8/13/09
SWAC/Employee Accounts | Ops T&C week of 8/13/09
Ops Program Specific T&C 8/20/09
Activations | Ops T&C week of 8/20/09
Backoffice Support | Ops T&C week of 8/20/09
Escalations | Ops T&C week of 8/20/09
Order Support | Ops T&C week of 8/20/09
OV/OVA team | Ops T&C week of 8/20/09
Pending Queue | Ops T&C week of 8/20/09
SWAC/Employee Accounts | Ops T&C week of 8/20/09
Ops Program Specific T&C 8/27/09
Activations | Ops T&C week of 8/27/09
Backoffice Support | Ops T&C week of 8/27/09
Escalations | Ops T&C week of 8/27/09
Order Support | Ops T&C week of 8/27/09
OV/OVA team | Ops T&C week of 8/27/09
Pending Queue | Ops T&C week of 8/27/09
SWAC/Employee Accounts | Ops T&C week of 8/27/09
Ops Program Specific T&C 9/03/09
Activations | Ops T&C week of 9/03/09
Backoffice Support | Ops T&C week of 9/03/09
Escalations | Ops T&C week of 9/03/09
Order Support | Ops T&C week of 9/03/09
OV/OVA team | Ops T&C week of 9/03/09
Pending Queue | Ops T&C week of 9/03/09
SWAC/Employee Accounts | Ops T&C week of 9/03/09
Ops Program Specific T&C 9/10/09
Activations | Ops T&C week of 9/10/09
Backoffice Support | Ops T&C week of 9/10/09
Escalations | Ops T&C week of 9/10/09
Order Support | Ops T&C week of 9/10/09
OV/OVA team | Ops T&C week of 9/10/09
Pending Queue | Ops T&C week of 9/10/09
SWAC/Employee Accounts | Ops T&C week of 9/10/09
Ops Program Specific T&C 9/17/09
Activations | Ops T&C week of 9/17/09
Backoffice Support | Ops T&C week of 9/17/09
Escalations | Ops T&C week of 9/17/09
Order Support | Ops T&C week of 9/17/09
OV/OVA team | Ops T&C week of 9/17/09
Pending Queue | Ops T&C week of 9/17/09
SWAC/Employee Accounts | Ops T&C week of 9/17/09
Ops Program Specific T&C 9/24/09
Activations | Ops T&C week of 9/24/09
Backoffice Support | Ops T&C week of 9/24/09
Escalations | Ops T&C week of 9/24/09
Order Support | Ops T&C week of 9/24/09
OV/OVA team | Ops T&C week of 9/24/09
Pending Queue | Ops T&C week of 9/24/09
SWAC/Employee Accounts | Ops T&C week of 9/24/09
Ops Program Speciftic T&C 8/06/09
Activations | Ops T&C week of 8/06/09 -
Backoffice Support | Ops T&C week of 8/06/09
Escalations | Ops T&C week of 8/06/09
Order Support | Ops T&C week of 8/06/09
OV/OVA team | Ops T&C week of 8/06/09
Pending Queue | Ops T&C week of 8/06/09
SWAC/Employee Accounts | Ops T&C week of 8/06/09
ops t&c weekly call-archived
Operations Training & Communication Quiz: Week of 3/5/09
Ops T&C Call Jan 21 09
Ops Training & Communications Quiz: Week of 1/29/09
Ops Training & Communications Quiz: Week of 2/5/09
Ops Training & Communications Quiz: Week of 2/12/09
Ops Training & Communications Quiz: Week of 2/19/09
Ops Training & Communications Quiz: Week of 2/26/09
Ops Training & Communications Quiz: Week of 3/12/09
Ops Training & Communications Quiz: Week of 3/26/09
OS - Ops Training & Communications Quiz: Week of 4/16/09
Telesales T&C Quizzes - archived
Telesales Training & Communication Quiz: Week of 1/29/09
Telesales Training & Communication Quiz: Week of 10/14/2009
Telesales Training & Communication Quiz: Week of 10/21/2009
Telesales Training & Communication Quiz: Week of 10/28/2009
Telesales Training & Communication Quiz: Week of 10/7/2009
Telesales Training & Communication Quiz: Week of 2/18/09
Telesales Training & Communication Quiz: Week of 2/4/09
Telesales Training & Communication Quiz: Week of 3/11/09
Telesales Training & Communication Quiz: Week of 3/25/09
Telesales Training & Communication Quiz: Week of 3/4/09
Telesales Training & Communication Quiz: Week of 4/01/09
Telesales Training & Communication Quiz: Week of 4/08/09
Telesales Training & Communication Quiz: Week of 4/15/09
Telesales Training & Communication Quiz: Week of 4/22/09
Telesales Training & Communication Quiz: Week of 4/29/09
Telesales Training & Communication Quiz: Week of 5/13/09
Telesales Training & Communication Quiz: Week of 5/20/09
Telesales Training & Communication Quiz: Week of 5/27/09
Telesales Training & Communication Quiz: Week of 5/6/09
Telesales Training & Communication Quiz: Week of 6/10/2009
Telesales Training & Communication Quiz: Week of 6/17/2009
Telesales Training & Communication Quiz: Week of 6/24/2009
Telesales Training & Communication Quiz: Week of 6/3/2009
Telesales Training & Communication Quiz: Week of 7/1/2009
Telesales Training & Communication Quiz: Week of 7/15/2009
Telesales Training & Communication Quiz: Week of 7/22/2009
Telesales Training & Communication Quiz: Week of 7/22/2009 - (copy)
Telesales Training & Communication Quiz: Week of 7/29/2009
Telesales Training & Communication Quiz: Week of 7/8/2009
Telesales Training & Communication Quiz: Week of 8/12/2009
Telesales Training & Communication Quiz: Week of 8/19/2009
Telesales Training & Communication Quiz: Week of 8/26/2009
Telesales Training & Communication Quiz: Week of 8/5/2009
Telesales Training & Communication Quiz: Week of 9/02/2009
Telesales Training & Communication Quiz: Week of 9/09/2009
Telesales Training & Communication Quiz: Week of 9/16/2009
Telesales Training & Communication Quiz: Week of 9/23/2009
Telesales Training & Communication Quiz: Week of 9/30/2009
Telesales Training & Communications Quiz: Week of 2/25/09
Telesales T&C Weekly Call
Telesales, Operations, and Chat R12 Quiz
Telesales Training & Communication Quiz: Week of 11/04/2009
Telesales Training & Communication Quiz: Week of 11/11/2009
Telesales Training & Communication Quiz: Week of 11/18/2009
Telesales Training & Communication Quiz: Week of 12/02/2009
Telesales Training & Communication Quiz: Week of 12/09/2009
Telesales Training & Communication Quiz: Week of 12/16/2009 -
x-chat T&C quizzes-archived
Chat T&C 03/19/09
Chat T&C 03/26/09
Chat T&C 04/02/09
Chat T&C 04/09/09
Chat T&C 04/16/09
Chat T&C 04/30/09
Chat T&C 05/07/09
Chat T&C 05/28/09
Chat T&C 06/04/09
Chat T&C 06/11/09
chat t&c 06/18/09
chat T&C 07/06/09
Chat T&C 07/09/09
Chat T&C 07/16/09
Chat T&C 10/01/09 - eComm Only
Chat T&C 10/01/09 - OS Only
Chat T&C 10/08/09 - eComm Only
Chat T&C 10/08/09 - OS Only
Chat T&C 10/15/09 - eComm Only
Chat T&C 10/15/09 - OS Only
Chat T&C 10/22/09 - eComm Only
Chat T&C 10/22/09 - OS Only
Chat T&C 10/29/09 - eComm Only
Chat T&C 10/29/09 - OS Only
Chat T&C 2/12
Chat T&C 2/26/09
Chat T&C 2/5
Chat T&C 3/12/09
Chat T&C 3/5/09
Chat T&C 9/17/09 - eComm Only
Chat T&C 9/17/09 - OS Only
Chat T&C 9/24/09 - eComm Only
Chat T&C 9/24/09 - OS Only
Chat T&C checklist 7/30/09
chat t&c checklist 8/13/09 - OS chat
chat t&c checklist 8/13/09 - sales chat
chat T&C checklist 8/6/09
chat t&c quiz 8/20/09 - ecomm chat agents only
chat t&c quiz 8/20/09 - os chat agents only
chat t&c quiz 8/27/09 - ecomm agents only
chat t&c quiz 8/27/09 - os agents only
chat T&C quiz 9/03/09 - ecomm agents only
chat T&C quiz 9/03/09 - os agents only
chat t&c quiz 9/10/09 ecomm agents only
chat t&c quiz 9/10/09 os agents only
x-chat t&c weekly quizzes-archived
Chat T&C 11/05/09 - eComm Only
Chat T&C 11/05/09 - OS Only
Chat T&C 11/12/09 - eComm Only
Chat T&C 11/12/09 - OS Only
Chat T&C 11/19/09 - eComm Only
Chat T&C 11/19/09 - OS Only
Chat T&C 12/03/09 - eComm Only
Chat T&C 12/03/09 - OS Only
Chat T&C 12/10/09 - eComm Only
Chat T&C 12/10/09 - OS Only
Chat T&C 12/17/09 - eComm Only
Chat T&C 12/17/09 - OS Only
30Day Return/Exchange Policy
4G Direct Mail Survey
4G Training Quiz
4G Uptraining 11/23/2009
Accessory Refresh / Car Chargers
Accessory Training - 20% Discount
AEQ Agent Quiz 1
AEQ Agent Quiz 2
AEQ Agent Quiz 3
AEQ Agent Quiz 3 - (copy)
AEQ Agent Quiz 4
AEQ Check Point 1
AEQ New Hire Assessment
AEQ New Hire Assessment - CGS
American Bar Association
Android and HTC Hero iLearn Assesment
Appoinment Setting & Ready Now
BlackBerry Learn & Earn Incentive Quiz 9-1 to 9-30
Blackberry/PDA Data Requirements Quick Hit
Boost
Boost - for PQ
CDMA Optimizer Direct Mail
Changes in Returns Processes and Credit Adjustment Matrix
Chat OS returns, cancelations, rekeys training quiz
Consumer Device & Credit Review
Consumer Retention Tracker
Corp/Gov Individual Liable Training
Corporate Liable/General Business
Corporate Liable/General Business B50x Upgrade Process
CSM Payments & * 3
CSM Refresher Quiz
CSM Tier Overrides
eAlert Tool for Operations
Email Capture
Embarq Wireless Discount Program
Embedded device Sprint Activation (EDSA)
Empathy Training
Ens/CSM Quiz
Escalations New Hire
EVDO roaming as Home
Flat Rate Pricing
Ford Work Solutions & Log Me In
HATS Product Knowledge Quiz HTC Touch/Windows Mobile 3/2/09
Hold Process Training
How to Sell Bluetooth Refresher
iDEN High Churn Markets
International SOCs
IRT Process Enhancements
Jan 2008 TOES & FAST Mini-Release
July HATS Learn and Earn report
July OMS lite HUP Offer
Locating & Ordering Accessories in TOES
Mobile Resource Mngt (MRM)
Motorola Learn and Earn Jan 2010
NAC process for Telesales Post Release 9.4
NAC Process Post 9.4 Release
New Activation Only Backend Process
New Activation Order Quick Hit
NEW Direct Connect Training
No Tolerance Policy 02/25/2009
Non-BTA Exchange Process 11/12/09
OB Base Corporate Liable Certification Quiz: March 2009
OB Base Growth i776 Lead Campaign 2/6/09
OB IBM IL Leads
October HTC Learn & Earn
October Motorola Learn and Earn (i465)
Operations Release 10.1
Operations Release 9 M&Ps
Operations Release 9.4
Ops Small Biz Value Program
Ops Training & Communications Quiz: Week of 4/2/09
Order Status for Chat
Order Support Restocking Fee
OSApp Release 9.4 OS & Esc 10/23
Outbound Authentication: Update
Outbound: Gross Add - Emergency Phone Positioning
Outbound to Inbound Training
Outterbox March Learn and Earn
Palm Pre Applications Quick Hit
Palm Pre Launch June 09
Palm Pre Pricing Plans
Performance Support Compliance Calls
Preferred Pricing - Sarnia
Premier Program
R10 AEQ Workflow Compentcy Check
Release 10 Telesales
Release 11 for Operations Quiz
Release 11 for Telesales
Release 9.4 for Telesales
Retention Challenge Ops & Chat 07/14/09
Retention Challenge TS 8/12/09
Returns Refresher Quiz
Sales Leader - August 2009
Sales Leader - July 2009 -
Sales Leader - June 2009
Sales Leader - November 2009
Sales Leader September 2009
Samsung Learn & Earn Training
Sanyo Learn & Earn (FEB)
Second Line of Service
Small Business Solutions
Small Business Solutions - (copy)
Spanish New Activion Only Orders - Nicaragua ONLY
SPO offers in OMS lite
Sprint A1 web update release
Sprint Business Advantage Plans
Sprint Small Biz Value Program
Supervisor ONLY- Tier Override Process
Telesales - New Activation Order Processing
Telesales Release 10.1
Telesales Release 9.4
Text Messaging Packs SOC (s) in TOES 2/27
TINC scavenger hunt for new Operations Homepage 04/06/09
TS Agent Rebate Eligibility
TS and Ops Release 10.2
TS Supervisor Rebate Eligibility
Updated Closing Tools Policy
Updates to Returns/Exchanges & FDT Refresh 9/14/09
Upgrade Frequency/Upgrade Eligibility
Virgin Mobile Launch 12-18-09
Windows Mobile Learn & Earn Training
Untitled
Surveys
Business Rate Plan Analysis (RPA)
Care Management Telesales Summit
FEEDBACK: Telesales Active Listening & Empathy
Sales Leader Feedback Survey
