Care Management Telesales Summit


  1. Which presentation(s) were the most beneficial to you at the Summit?
    2010 Priorities- Ginnette Baker
    Communications Strategy 2010- Anna Jenkins & Kathleen Stallard
    TEP Assurion- Stephen Kane
    Device Manufactures- ALL
    Accessories- ALL
    Outbound Program Overview- OB Team
    CST- Communications
    Work Force Management- Jennifer Broughton
    New Hire Launch Overview- LaToya Calton
    4G- Aline Zimmer
    Care Agent Advantage Offers- Becky Long, Luis Lerma, Bryan Russel
    Quality Review- Wadad Nsouli, Darrel Brown
    Operations Telesales Impact- Michal Ceetus
    Early Life Deactivations (ADP)- Zack Gillihan
    Agent Segmentation- Jason Kibilko


  1. How would you rate the presentation portion of the meeting from an overall perspective?
    Note: 5 being highly effective.
    1 2 3 4 5


  1. On a scale from 1-5, please rate the impact/effectiveness of this Summit in presenting and supporting your site?
    Note: 5 being strongly effective
    1 2 3 4 5


  1. Is the Summit length to long or short? What would you recommend?
    2
    3
    4
    5- Remain the same


  1. How would you rate the effectiveness of the Brainstorming/Feedback sessions?
    Note: 5 being the most effective
    1 2 3 4 5


  1. What other topics or themes are of interest to you for the next Program Summit?


  1. Any suggestions on how to improve the Summit experience for those attending remotley?


  1. Additional Comments:





Rick Wahaus