Goal Alignment Agent

Dear Respondent,

You have been selected to participate in the study being conducted by the Learning Performance team. The objective of this survey to attain information that will be helpful for your LP team in identifying the best type of support the can be provided to you.

Help us help you.

TeleTech Learning and Performance team
Name: 


  1. Respondent profiling

    Please indicate your tenure status. Check the appropriate answer from the choices below.
    Below 30 days
    Below 60 days (Above 30 days)
    Below 90 days (Above 60 days)
    90 Above


  1. Instruction: please rank the following based from listed statements below. Rank by putting “1” as the highest most likely to happen of “5” as the lowest or the least among your choices.

    Associates easily gets new information on new information or updates from: (please rank)

        1 2 3 4 5
    Team Leaders  
    QAs  
    Trainer  
    Floor Support/Peer/Co Agent  
    Others (please specify) __________  


  1. For others in question #2 ________


  1. Associates gets immediate assistance for questions and clarifications from: (please rank)
        1 2 3 4 5
    Team Leaders  
    QAs  
    Trainer  
    Floor Support/Peer/Co Agent  
    Others (please specify) __________  


  1. For others in question #4 ________


  1. What were your major obstacles during your first 30 days?
    Product knowledge
    Language/Communication being update with changes (from clients, ops, promos etc)
    Being update with changes (from clients, ops, promos etc)
    Others (please specify) __________


  1. For others in question #6 ________


  1. Please rank the following goals as an agent based from your own priorities
        1 2 3 4 5 6
    RPC/Sales metrics  
    AHT  
    QA  
    ACE/Language Assessments  
    PCE  
    Reliability  


  1. Associates learn quickly and apply certain skills in call handling through
        1 2 3 4 5
    Coaching  
    Training  
    Feedback session  
    Group huddles  
    Others (please specify) __________  


  1. For others in question #9 ________


  1. Essay:

    Part 1: Do you feel that the amount of time spent given to you in performing the following support is enough? Please indicate the amount of time and your answer:


    Training
    Coaching
    Feedback session
    Team meeting



  1. Part 2: Please share your experience/s on your first 30 days with the type of support you have received. Please limit your answers to at least 2 paragraphs max.





HP HHO Program
Boise, ID