Goal Alignment Support

Dear Respondent,

You have been selected to participate in the study being conducted by the Learning Performance team. The objective of this survey to attain information that will be helpful for your LP team in identifying the best type of support the can be provided to you.

Help us help you.

TeleTech Learning and Performance team
Name: 


  1. Please indicate your current responsibility to the HHO team. Check the box
    Team Leader
    Senior team leaders
    Trainer
    Quality Specialist
    Floor walker
    Other (please specify) ________


  1. For other in question #1


  1. Please indicate your tenure to the HHO team
    Less than 1 year
    Less than 2 years
    Less than 3 years
    Others (please specify)


  1. For other in question #3


  1. Instruction: please rank the following based from listed statements below. Rank by putting “1” as the highest most likely to happen of “5” as the lowest or the least among your choices.

    Rank the following tasks based on your daily/weekly priorities:


        1 2 3 4 5
    Reports  
    Coaching  
    Training  
    Meeting/conference calls/Attending training  
    Floor support  


  1. What is the level of impact of your coaching/training/feedback session to your agents? Please choose one
        1 2 3 4 5
    High impact  
    Fairly impacting  
    Impacting  
    Not fairly impacting  
    No impact at all  


  1. What are the main metrics you focus on when delivering coaching/training/feedback. Please rank from Highest (1) to Lowest (7)
        1 2 3 4 5 6 7
    • RPC/Sales metrics  
    • AHT  
    • QA  
    • ACE/Language Assessments  
    • PCE  
    • Service level  
    • Reliability  


  1. What are your priority metrics per program? Please rank the following
        1 2 3 4 5 6 7
    RPC/Sales metrics  
    AHT  
    QA  
    ACE/Language Assessments  
    PCE  
    Service level  
    Reliability  


  1. 4. Please share your views on the amount of time you normally spend doing coaching/training/delivering feedback and your confidence level in making sure that the said delivery is effective


  1. What are you views on the main goals of the HP Home and Home office team? Please write down your answers with less than 50 words





HP HHO Program
Boise, ID