Gastroenterology Call Center Customer Service Excellence

Take a few moments to tell us about your customer service skills.
Name: 


A red asterisk (*) indicates required questions.

  1. "I greet the customer with a smile in my tone of voice."*
    Always
    Usually
    Occasionally
    Never


  1. "I say words that give customers a feeling of confidence and certainty."*
    Always
    Usually
    Occasionally
    Never


  1. "I speak with clear and understandable enunciation."*
    Always
    Usually
    Occasionally
    Never


  1. "I say “Please" and "Thank You.”"*
    Always
    Usually
    Occasionally
    Never


  1. "I use a variation of verbal cues to denote that I am actively listening."*
    Always
    Usually
    Occasionally
    Never


  1. "I ask the caller’s permission to wait when there will be a delay."*
    Always
    Usually
    Occasionally
    Never


  1. "I refer to my caller by name and ask for their name when not given."*
    Always
    Usually
    Occasionally
    Never


  1. "I use a friendly bridge statement before getting down to business."*
    Always
    Usually
    Occasionally
    Never


  1. What is your best customer service skill?*


  1. What is one thing you'd like to learn how to do better?*





Mary Shures