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Laura Rowland
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Activities
Congenital Heart Center
Congenital Heart Center Physicians
MidMichigan
MidMichigan 10/02/13
MidMichigan Health Webpage
MidMichigan Physicians
MidMichigan Weekly Review - Hangman
4 Steps to Great Customer Service
Activity 10 One Call Stroke
Activity 4 One Call Stroke
Activity 7 One Call Stroke
Admits and Transfers
Athletics World Records
Be Kind. Be Well. Scavenger Hunt
Cerebrovascular Disorders Program
CMC Hangman
CMC Matching Game
Heart Month 2015 - CHC Newsletter Activity
Heart Month 2015 - Day 20
Heart Month 2015 - Day 10
Heart Month 2015 - Day 11
Heart Month 2015 - Day 15
Heart Month 2015 - Day 16
Heart Month 2015 - Day 17
Heart Month 2015 - Day 9
Medical Records Pattern Activity
MidMichigan Caller ID
MidMichigan Monday
MidMichigan Refresher
Neurology Diagnosis Matching
Neurology Team Jeopardy
NEW Non-Standard Match Game 2019
New Nonstandards: Challenge Board
NEW Non-Standards Scavenger Hunt 2019
On-Call Consultation Practice
One Call Stroke Best Practice
One Call Stroke New Resource Quiz
Ortho Hangman 2016
Ortho Jeopardy
Ortho Procedures
Orthopaedic Surgery Hangman
Orthopaedic Surgery Hangman - (copy)
P&C Hangman
Physician and Consumer Communications Scavenger Hunt
PRMC Who's Who?
Sensitized Candidate Program (MISCAP)
Service Matching
Skill Sharpening Session - Stroke Jeopardy
TeleNeurology
UMHS Leadership & Department Chairs Flashcards
Use words and phrases that bond customers to Michigan Medicine
Which Resource Would You Use
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Quizzes
Customer Service Quiz-Ophthalmology
DEI - COCO Trivia Game
Explain Delays
UMHS Cancer Center Customer Service Screening Quiz
Weather Alerts
Surveys
Learning Lab
Learning Lab & Listening Lab Survey
Skill Sharpening Sessions Surveys
After Hours M-LINE Training Session
Asking Appropriate Questions
Hands-On Walk-Through on Creating a Schedule
Routing Medical Records
Scheduling Captain Review-How to Make Sure You Cover All the Bases
Understanding Referral Statuses on MiChart Referrals
Activity 2 - One Call Stroke
Call Center Task List Survey
EMCRS IWE Survey
EMCRS Priorities Survey
Gastroenterology Call Center Customer Service Excellence
Gastroenterology Call Center Customer Service Excellence - (copy)
Gastroneterology Call Center Customer Service Excellence - Handling the Difficult Caller
In- Service Training Ideas designed for YOU!
Jarvis Family Vacation Treats Survey
Log Sheet Coding Header
Lunch and Learn - Brown Bag Survey
M-LINE: How Would You Log This Call?
New Daily Schedule Template
On-Call Consultation Message Screen
Process Improvement - HIE Health Information Exchange Questionnaire
Process Improvement Survey
Service Excellence Quote
What Makes a Great Call?
