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Service Excellence is, treating all customers with the utmost respect and diligence, like I myself want to be treated |
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Providing excellent customer service with a smile and seamlessly managing the health system for internal and external customers. |
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Service Excellence means dazzling the customer by giving them everything they need, not just what they ask for. |
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Service Excellence means hearing the customer’s needs; letting them know you care; and delivering with enthusiasm. |
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A friendly voice that guides the way. |
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Service Excellence – Consistently meeting and exceeding both internal and external customer expectations. This can be obtained with a little P.T.C. (Politeness, Timeliness, and Correctness) |
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Service Excellence means listening, understanding, remaining positive and providing a timely result for your customers as a Team. Going that extra mile makes the people we interact with our walking advertisement |
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Service excellence is an attitude that begins and ends with our people. It requires doing the right thing, at the right time, for the right person, and having the best quality outcome. |
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Service excellence is an attitude engrained in every person in every department with one goal in mind … to offer the best patient experience possible. |
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Willingness to Bend over backwards to get the job done properly. Do the little extras that makes customer service go from good to EXCELLENT ! |
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Service is reflected in our individual character. Excellence is what the University of Michigan Health Systems trains for. When combined, we provide the very best of “ourselves” to represent our Health System. |
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Service Excellence, at the M-LINE, means utilizing keen listening skills to efficiently provide physicians, clinics, and outside providers with professional and proficient service, along with a dazzling smile! |
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Service excellence is an attitude our team possess which differentiates high quality customer service from the ordinary. |
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Service excellence means going above and beyond the call of duty; to ensure both internal and external clients’ needs are met with the utmost level of excellence customer service! |
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This is our family. When you call our service(MLine, etc…), you are also part of the family. We will make sure we treat you like family, not just as a caller/patient. |
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Service excellence is knowing that your teammates have the same goal…making sure that the patient is taken care of and is top priority. |
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Service Excellence is a Team effort. When you have a Team that understands your customer, remains positive, provides a timely result and goes that extra mile, for every interaction, it makes the customers we interact with our walking advertisement |
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Customer service means to me…listening intently to understand the needs of the customer clearly, having excellent tools and an environment that fosters effective problem solving and lastly hiring individuals with the heart to really care about both the connection and the outcome. |
