Call Center Task List Survey
Name: 


  1. If you are assigned to a task, would you like that task to follow you from service to service. (i.e. Message Screen follow up is your task for the Month, you would work that task each day, regardless of what service you are working)

    Question: Should your task follow you from service to service?
    Yes
    No


  1. If you are assigned a task, you would like it to defer to the backup person if you are not assigned to "that service" for the day. (i.e. Message Screen follow up - When you work PAC, you would like the backup person working M-LINE to cover the task)
    Yes
    No





Mary Shures