APEX /Calls to Team Leaders

CSR Version


A red asterisk (*) indicates required questions.

  1. Consider the various reasons you contact the Team Lead queue.

    List 5 things that could be done to decrease the number of calls you make to this queue. Please be specific.

    For example, consider additional refresher training that might be of value(be specific), changes in APEX that might make finding information easier (be specific)*


  1. What are the top 5 changes you would like to see made in APEX in order to increase your productivity? *


  1. What if any areas do you require further training in to improve your skills and productivity?

    Please be as specific as possible.*





Joanna Barham
Thorold, ON