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Joanna Barham
Thorold, ON
Canada
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Activities
EGD Billing Activities
EGD Billing Level 1 Invoices Jeopardy
EGD Collections - HARP
HARP Activity
EGD New Hire SAP Activites
10 Principles of PIPEDA
Account Overview Key Icons
Account Overview Lock Tab & Dunning Lock Overview
Billing/Service/TL Master Data Maintenance
Budget Billing
Builder Dealer Activity
Change/Add Landlord
CIC Account Maintenance Part 1 Word Jumble
CIC Hangman
Collection Letters
Contract Account; General Contact Panel
Contract Accounts-Dunning Locks
Creating a BP
Creating a Move Out
Deactivating an Installment Plan
Debit/Credit Adjustment Scavenger Hunt
Display Loan
Display Standing Request
eBill Account Management
Installment Plan-IVR Process
Late Payment Penalty Reversal
Low Bill Jumble
Master Data Model
Move Out with Disconnect
Open Bill;Over View/Charge Types/ Standing Requests
Payment Arrangement Guidelines
Payments Overview Activity
Pre-Authorized Payment Stop Extract
SAP CIC
SAP CIC Word Jumble
SAP Navigation
Service Order types
Special Mailing Address/time slicing
Tracers Jumble
Balance Transfer Process
Calculate Payout Amount
Challenge
CIS Battleship
Contract Account - General/Contract
Emergency Order Types - Activity Codes
END OF COURSE REVIEW
Process Pre-Payment
Reverse Move In Activity
Steps to Complete an Online Memo
Training Delivery Methods - Trainer Certification
Transfers
Union Pearson Express
Quizzes
EGD - Billing 1 & Moves Quizzes
EGD New Hire - CIC Navigation
EGD New Hire - CIC Navigation - Rewrite
EGD New Hire - CIC Navigation -Jen Culley - NH July2012 class
EGD New Hire SAP - Billing Level 1 - Final
EGD New Hire SAP - Billing Quiz #1
EGD New Hire SAP - Billing Quiz #1 - Jen Culley - NH July2012 class
EGD New Hire SAP - Billing Quiz #1 - Rewrite
EGD New Hire SAP- Billing 1 - Moves Quiz
EGD New Hire SAP- Billing 1 - Moves Quiz - Rewrite
EGD - Billing 2 Quizzes
EGD New Hire SAP - Billing Level 2 - Final
EGD New Hire SAP - Billing Level 2 - Rewrite
EGD New Hire SAP - Billing Level 2 Final Practical Exam
EGD - Emergency & Service Quizzes
EGD Emergency Quiz
EGD Emergency Quiz - Rewrite
EGD New Hire SAP- Utility Service - Final Test
EGD New Hire SAP- Utility Service - Final Test - Rewrite
EGD New Hire SAP- Utility Service Moves Quiz
EGD New Hire SAP- Utility Service Moves Quiz - Rewrite
EGD - SAP Training - MISC Quizzes
BL1 - Week One Review
EGD Collections - HARP
EGD Outbound - DAVOX DIALER
HARP Final Test
HARP Quiz #1 - Days 1-3
Pre Training HARP Material
EGD Collections Quizzes
EGD Collections Final Test
EGD Collections Final Test - Rewrite
EGD Reintegration Quizzes
EGD Collections Reintegration Test
EGD New Hire - CIC Navigation - Reintegration
EGD New Hire SAP - BILLING LEVEL 1 REINTEGRATION
EGD New Hire SAP - Billing Level 2 - Reintegration
EGD New Hire SAP - Billing Level 2 Final Practical Exam - Reintegration
EGD New Hire SAP- Moves Quiz - Reintegration
EGD New Hire SAP- Utility Service & Emergency - Reintegration
PRESTO
PRESTO APEX Scavenger Hunt
PRESTO APEX Scavenger Hunt - (copy)
PRESTO Final Test - Rewrite
Presto Stage 2 Refresher Quiz
SAP - CIC
CIC 3110 Security Deposit
CIC 3110 Security Deposit - Rewrite
CIC Account Maintenance Part 1 - Rewrite
CIC Account Maintenance Part 1 Refresh
CIC Cancel Bill
CIC Cancel Bill Re-Write
CIC Cases and Interactions
CIC Cases and Interactions - Refresh
CIC Cases and Interactions - Rewrite
CIC Collections Activities
CIC Collections Activities - Rewrite
CIC Correspondence
CIC Correspondence - Refresh
CIC Correspondence - Rewrite
CIC Customer Moves
CIC Customer Moves - Rewrite
CIC Disconnect/Reconnect
CIC Disconnection Reconnection - Rewrite
CIC Display Master Data
CIC Display Master Data Re-write
CIC Installment Plan
CIC Installment Plan - Rewrite
CIC Master Data Maintenance
CIC Master Data Maintenance Re-write
CIC Open Bill and Loans
CIC Open Bill and Loans - Refresh
CIC Open Bill and Loans - re-write
CIC SAP Budget Billing
CIC SAP Budget Billing - Rewrite
CIC Service Notifications
CIC Service Notifications - Refresh
CIC Service Notifications - Rewrite
SAP CIC Navigation
SAP CIC Navigation Re-Write
SAP-ISU
ISU Payment Processing
ISU Payment Processing - Rewrite
ISU Advance Bill Correction
ISU Advance Bill Correction - re-write
ISU Bill Correction
ISU Bill Correction - re-write
ISU Bill Print Process
ISU Bill Print Process - Rewrite
ISU Billing and Invoicing Outsorts
ISU Billing and Invoicing Outsorts - Rewrite
ISU Billing Process
ISU Billing Process - Rewrite
ISU Implausible Reads
ISU Implausible Reads - Rewrite
ISU Installation Part 1
ISU Installation Part 1 - Rewrite
ISU Meter Read Transaction
ISU Meter Read Transaction - Rewrite
ISU Refund Processing
ISU Refund Processing - Rewrite
ISU Returns Processing
ISU Returns Processing - Rewrite
SAP ISU CCS Master Data
SAP ISU CCS Master Data Re-write
SAP ISU CCS Navigation
SAP ISU CCS Navigation Re-Write
Washington Gas - DO NOT DELETE
Washington Gas Billing & Collections Test
Washington Gas Emergency Test
Washington Gas Legacy Test
Washington Gas Open-C Test
Washington Gas Supply, Service & Disconnect Test
Surveys
APEX /Calls to Team Leaders
APEX /Calls to Team Leaders - TL
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