APEX /Calls to Team Leaders - TL

TL Version


A red asterisk (*) indicates required questions.

  1. Consider the various reasons CSRs contact the Team Lead queue.

    In your opinion, what are the top 5 things that could be done to decrease the number of calls to this queue?

    For example, do you feel refresher training in a particular area would help? (be specific), Is there information missing in APEX that would help? (be specific)*


  1. What are the top 5 changes you would like to see made in APEX in order to increase your productivity? *


  1. What if any areas do you feel agents require further training in to improve their skills and productivity?*





Joanna Barham
Thorold, ON