Client Support - Employee Training Survey

This survey will take approximately 10-15 minutes to complete and will provide vital information to Service Net’s Employee Training department. The survey is completely anonymous and will be used in order to better prepare our internal curriculum and overall training program. Please read each question carefully and provide as much detail as possible in order to help us better serve you! Thank you for your participation!


A red asterisk (*) indicates required questions.

  1. How long have you been with Service Net?*
    1 year or less
    2-3 years
    4-5 years
    6 or more years


  1. During your tenure at Service Net, have you ever interacted with the Employee Training department either through a training class or in another way?*
    Yes
    No
    Unsure


  1. Which department do you currently work?*
    Customer Service
    Consumer Relations
    Aftermarket
    Quality Assessment
    Workforce
    Dispatch
    Open Claims Management
    Claims
    Special Projects
    Service Network Management
    Other Department


  1. If you selected Other Department in question 3, please list the department in the field provided.


  1. Have you considered or are you considering advancing within Service Net and into a different department?*
    Yes
    No
    Maybe


  1. About how many classes have you attended with the Employee Training department?*
    0-1
    2-4
    5-7
    8-10
    More than 10


  1. If Service Net offered Career Planning to enable your success within the company, would you take advantage of the training offered?*
    Yes
    No
    Maybe


  1. What environment enables you to be most successful in learning? (Select all that apply).*
    Classroom Setting
    One-on-One
    eLearning (Computer Based Training)
    Other


  1. In question 8, you selected training environments that enable you to be most successful. Please use the space provided and elaborate on why your selection(s) enable you most in learning.*


  1. Often, many tools are used during training, which tools benefit you most in learning? (Select all that apply).*
    Presentations
    Handouts
    Quizzes
    Games
    Computer Simulations / Computer Based Training
    Mock/Training Scenarios
    Other


  1. In question 10, you selected tools that enable you to be most successful in training. Please use the space provided and elaborate on why your selection(s) assist you most in training.*


  1. If you have experienced a training session with the Employee Training team, what was the most beneficial piece of training? Why? If this question does not apply, please mark as N/A.*


  1. If you have experienced a training session with the Employee Training team, what was the least beneficial piece of training? Why? If this question does not apply, please mark as N/A.*


  1. If you could change anything about training, what would you change? Why?*


  1. What types of classes would you like to see the Employee Trainining department offer? (Examples: Personal Development, Career Planning, Microsoft Office, etc.) Why?*


  1. If training were available to you and your department at your time of hire, what training would have better prepared you for your current position?*


  1. How could the Employee training department have better made your transition into your position easier?*


  1. If you have received training outside of the Employee Training department, how were you trained? What in that training was most and least beneficial to your success? Please give details and examples.*


  1. Please use this space to provide additional comments regarding the Employee Training department, your training needs, training needs for your department or overall training needs of Service Net. Feel free to provide as much feedback as you would like.*





AIG
Jeffersonville, IN