Dispatch Team Lead Survey

Agent Feedback on Team Lead
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Do you feel comfortable going to your team lead with a questions?*
     
      1 2 3 4  
    Very Comfortable  Very Uncomfortable


  1. If you selected Very Uncomfortable please feel free to provide additional detail.


  1. Do you feel that your questions are answered fully?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If you selected strongly disagree please feel free to provide additional detail.


  1. Do you feel comfortable challenging an answer or decision from your team lead?*
     
      1 2 3 4  
    Very Confortable  Very Uncomfortable


  1. If you selected Very Uncomfortable please feel free to provide additional detail.


  1. Do you feel that issues/questions that are brough to your Team Leads attention are handled in a timely mannor?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If you selected strongly disagree please feel free to provide additional detail.


  1. Do you feel comfortable making suggestions to your Team Lead regarding possible changes in processes or call handling proceedures?*
     
      1 2 3 4  
    Very Comfortable  Very Uncomfortable


  1. If you selected Very Uncomfortable please feel free to provide additional detail.


  1. Do you feel your Team Lead treats you the same as others in the department?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If you selected strongly disagree please feel free to provide additional detail.


  1. How would you rank your working relationship overall with your Team Lead?*
      1 2 3 4 5  
    Excellent   Poor


  1. If you selected poor please feel free to provide additional information.


  1. How would you rate your Team Leads overall understanding of your daily functions?*
      1 2 3 4 5  
    Excellent   Poor


  1. If you selected poor please feel free to add additional information.


  1. What changes would you like to see in the way that the Team Lead works with the department as a whole or with you individually. If no changes please indicate that in the field below. *


  1. In this field please provide any additional information that you feel will be helpfull feedback to be provided to your Team Lead by management.





AIG
Jeffersonville, IN