Dispatch Agent Survey

Team Lead Feedback on the Dispatch Agents
Name: 


A red asterisk (*) indicates required questions.

  1. To what degree do you feel the team untilzes their resources to assist themselves prior to asking questions?*
     
      1 2 3 4 5  
    Always  Never


  1. How oftern do you receive the requests for assistances and what the agent is needed from you is not clear in the email and notes?*
     
      1 2 3 4 5  
    Never  Always


  1. How would you rate the ovverall acceptance of coaching by the team?*
      1 2 3 4 5  
    Excellent   Poor


  1. How often do you feel questions are asked just to receive validation that they are making the right decision? (meaning the agent knows the answer and is looking for you to agree)*
     
      1 2 3 4 5  
    Never   Always


  1. AMY
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. ALISSA
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. ANN
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. BRENDA
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. CHRIS
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. HEATHER
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. JEANNIE
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. JIM
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. MISSY
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. RICHARD
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. SHARON
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. WENDY
    In the box below please list what you feel the agents strongest area for improvement is. In addition please provide any additional feedback on what you need as Team Lead from this specific employee.


  1. Please add any additional comments.





AIG
Jeffersonville, IN