Cosmetic Scratches Survey

HHO needs our team’s help to better identify specifics around the return reason of “DOA/Defective – cosmetic/scratches/damage” on NBs


A red asterisk (*) indicates required questions.

  1. Team Leader:*
    Abalo, Ronald
    Abinuman, Suzette
    Bautista, Roderick
    Calatrava, Bonifacio
    Cui, Martem
    Del Rosario, Jerrymy
    Enriquez, Patrick
    Libre, Mary Anne
    McMichael, Rosemee
    Miñoza, Ralph
    Ohsan, Maria Laurel
    Rañada, Ganger
    Taradji, Al-mudzrin
    Ybañez, Mark


  1. Notebook Model*
    HP Mini 110 series
    HP Mini 210 series
    HP Pavilion dm1z series
    Compaq Presario CQ56Z series
    HP G62m series
    HP G42t series
    HP G62t series
    HP G62x series
    HP G72t series
    HP Pavilion dm1z series
    HP Pavilion dm3t series
    HP Pavilion dv5t series
    HP Pavilion dm4t series
    HP TouchSmart tm2t series
    HP Pavilion dv6t series
    HP Pavilion dv7t series
    HP ENVY 14 series
    HP ENVY 14 Beats edition series
    HP ENVY 17 series
    HP ENVY 17 3D series
    HP TouchSmart tm2t series


  1. Type of Cosmetic Damage*





HP HHO Program
Boise, ID