CARE Knowledge Survey 1 - 03/23/2011 - COF

This survey contains basic questions about the CARE Knowledge on-line help tool and how it is used.
Name: 


A red asterisk (*) indicates required questions.

  1. How often do you need to look up information in CARE Knowledge or ask someone for the answer to a question?*


  1. How often do you use/access CARE Knowledge?*
    Hourly
    Daily
    Weekly
    Seldom
    Never


  1. When you use CARE Knowledge, how many search attempts does it generally take to find the information you're looking for?*
    One
    Two
    Three
    Four
    Five or More


  1. When searching for information in CARE Knowledge, how do you define your search criteria?*
    One or Two Words
    Three to Four Specific Words
    Use Favorites to Pull Up Most Information
    Use Acronyms (Abbreviations) to Pull Up Information
    Other (Please Describe In Text Box Below)


  1. If you selected "Other" to the previous question, use this space to describe how you search for information.


  1. When search results are presented, what would you like to see?*
    Most Current Update Based on Search Criteria; First on The List in Chronological Order
    Most Relevant / Most Information About Your Search Topic Presented First
    Other (Please Describe in Text Box Below)


  1. If you selected "Other" to the previous question, use this space to describe how you would like to see the search results presented.


  1. When you select an update/information presented from your search what would be the best option to receive the information?*
    A short description of the search criteria with links to Business Rules, Click Steps, FAQs, Schedules, etc.
    All details related to the subject with Click steps, Business Rules, FAQs and you read/sort through to find what you want
    Additional information to refine your search if more than 3 items present
    Decision tree which shows your search criteria and gives higher level topics as well as more detailed level topics to select from


  1. What is your favorite thing about CARE Knowledge?*


  1. What is the most important thing that needs to be changed about CARE Knowledge to make it better?*





TXU Energy Sierra & COF