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TXU Energy Sierra & COF
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Classes
Bos MyAccount/C2C-COF
Bos Sales-COF
Bos Service Leads-COF
Bos Service-COF
Bos Specialty Markets (Constuction/Apartment Svcs)-COF
Bos Telesales-COF
Bos Universal (Serv, MYA, C2C)
LBO Account Service Managers - Sierra
LBO Custom Billing - Sierra
LBO Custom Billing Hybrid - Sierra
LBO Custom Billing Non-Hybrid - Sierra
LBO Custom Billing-Swing - Sierra
LBO Deal Change & Sales Support - Sierra
LBO Retail Support Group - Sierra
Res Escalations ASG/Specialty Queue/Premium Sups-COF
Res Escalations Premier Desk/Tier 2 CCR-COF
Res Escalations Premium Tier II New Hire
RES Service- COF
RO Active/Inactive Collections - Sierra
RO Bill Print - Sierra
RO Contract Collections - Sierra
RO Controls & Compliance - Sierra
RO Credit Services - Sierra
RO Dunning - Sierra
RO Mass Billing - Sierra
RO Process Management - Sierra
RO Remittance - Sierra
RO RES Credit - Sierra
RO SMB Credit - Sierra
RO Trans Mgmnt - Sierra
TXUE CSG-Sierra
TXUE Issues Management
TXUE OCEO_PUC/BBB-Sierra
TXUE OL&D-Seirra
TXUE Sales SWAT Sierra
TXUE Sierra Executive QA
Activities
Do Not Call List
Remove a BP from the Do Not Call List
Quizzes
2010 - Archived Learning Lessons
2010 Summer High Bill
2010 - SMB Process Alerts
5/12/10 SMB Process Alert
2011 - Archived Learning Lessons
Transfer of Service - Res All
Verifying Outbound Fax Status
Surveys
2011-06-13 CARE Knowledge Baseline
2011-06-13 CARE Knowledge
CARE Knowledge Questions
CARE Knowledge Surveys
CARE Knowledge Survey 1 - 03/23/2011 - COF
CARE Knowledge Survey 1 - 03/23/2011 - Transactel
Change Facilitation
360° Feedback for Greg
ERCOT 101 - Course Evaluation
IM A Leader
IM Supervisor - Leadership Styles Survey (2009-12-20)
Leadership Styles Survey (2010-8-13)
Which Animal Best Reflects Your Behavioral Style?
Which Animal Best Reflects Your Behavioral Style? - (2010-8-13)
Utility 101 Trainer Evals
New Trainer Cert Eval Form
