Handling Objections on Returns and Order Status

Update Training
Name: 


  1. Please select facilitator's name.
    Joy Burra
    Vinee Pescante
    Maria Dembrosi
    Kathlyn Fermin-Alejandro


  1. Please select LOB
    CSR
    CSA
    ECT
    Returns


  1. My level of knowledge in this subject matter has increased.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The course was interesting.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. This course was extremely valuable for my job performance.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The difficulty level of this course was appropriate for me.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What overall rating would you give the course?
     
      1 2 3 4 5  
    Lowest  Highest


  1. The instructor was effective in teaching this course.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor is well prepared for class sessions.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor explained concepts clearly.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor stimulated interest in the course.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What overall rating would you give the instructor?
     
      1 2 3 4 5  
    Lowest   Highest


  1. The instructor is able to effectively communicate his/her thoughts.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor is able to relate the topic from the real-scenarios experienced at the floor.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The topics presented are clear and can be utilized with my current role as an agent.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The simulation exercises helped me understand the topic well.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. As an agent I will be able to use this to enhance my performance and metrics.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The presentation material is clear and concise.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The handouts provided is valuable and helpful to me.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What made the instructor effective?


  1. What are your suggestions to improve the performance of the instructor?


  1. What are your suggestions to improve the handouts and the presentation material?


  1. Provide us feedback on how we can make the course better?





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