Training Course Feedback Survey

For OM's and TL's
Name: 


A red asterisk (*) indicates required questions.

  1. What was the name of the training course being evaluated?*


  1. This training had appropriate takeaways for the agents to use immediately on their calls.
    *
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. The training material delivered was at the proper learning level for the agents.*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. The topic of the training was powerful and the materials set clear expectations about the purpose of the module. *
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. I believe the training will make a positive impact on the agents performance*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. The trainer delivered the material to the agents in a method that met or exceeded your expectations*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree
    I didn't witness in-class training


  1. The TTT provided by HP Training was informative and helped me strategize with the agents on the topic.*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree
    I didn't attend the TTT


  1. I have been able to reinforce training materials with agents and provide coaching feedback on the topic.*
    Yes
    No


  1. Trainers have made themselves available for coaching/reinforcement strategy on this topic*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. What, if anything, would you have changed to make this training more effective? Please provide useable details. *





HP HHO Program
Boise, ID