SAS Team Lead- Sales Training Need Analysis- CEBU DC

Mark the item that reflects your agent's current level of skill or ability for each skill listed. Rank their skills with 1 being strong or excellent skills and 5 being poor or beginner skills.
Name: 


A red asterisk (*) indicates required questions.

  1. Ability to qualify buyers quickly*
      1 2 3 4 5  
    Excellent   Poor


  1. Identifying customer needs*
      1 2 3 4 5  
    Excellent   Poor


  1. Identifying customer objections

    *
      1 2 3 4 5  
    Excellent   Poor


  1. Overcoming customer objections*
      1 2 3 4 5  
    Excellent   Poor


  1. Asking the related needs based questions *
      1 2 3 4 5  
    Excellent   Poor


  1. Conducting product positioning*
      1 2 3 4 5  
    Excellent   Poor


  1. Closing the sale*
      1 2 3 4 5  
    Excellent   Poor


  1. Listens Attentively*
      1 2 3 4 5  
    Excellent   Poor


  1. Shows enthusiasm on the phone
    *
      1 2 3 4 5  
    Excellent   Poor


  1. Friendly and accomodating on the phone*
      1 2 3 4 5  
    Excellent   Poor


  1. Polite with customers*
      1 2 3 4 5  
    Excellent   Poor


  1. Teamwork*
      1 2 3 4 5  
    Excellent   Poor


  1. Understanding customers Point of View*
      1 2 3 4 5  
    Excellent   Poor


  1. Building rapport with Customers
    *
      1 2 3 4 5  
    Excellent   Poor


  1. Ability to assist peers*
      1 2 3 4 5  
    Excellent   Poor


  1. Goal-oriented
    *
      1 2 3 4 5  
    Excellent   Poor


  1. Able to execute managerial directives*
      1 2 3 4 5  
    Excellent   Poor


  1. Skills in using the phone and online resources
    *
      1 2 3 4 5  
    Excellent   Poor


  1. Order Entry skills*
      1 2 3 4 5  
    Excellent   Poor


  1. Interest in personal development
    *
      1 2 3 4 5  
    Excellent   Poor


  1. Shows up to work on time*
      1 2 3 4 5  
    Excellent   Poor


  1. Understands Financial goals
    *
      1 2 3 4 5  
    Excellent   Poor


  1. Utilizes new concepts, techniques and methods to boost performance*
      1 2 3 4 5  
    Excellent   Poor





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