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Managing Objections Survey
Please answer the following questions with the appropriate rating of your own skills for us to design a better Objection Management module.
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- I need to enhance my active listening skills so I can manage objections efficiently*
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- I am often lost for words when I encounter objections from customers*
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- I don’t have enough resources (ex. Jobaids, script guide) for me to manage objections efficiently*
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- I lack confidence in handling customers with objections*
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- I would rather wait for the customer without objections than exert effort to those with a lot of objections*
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- I do not understand the call flow which prevents me to manage objections*
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- I need to enhance my system navigation skills for me to manage objections*
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- I do not understand the target/ goal for the team which prevents me from managing objections*
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- I need to experience more calls for me to enhance my objection management skills*
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- I need more detailed knowledge on our HP products for me to manage objections*
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- I need more hands on experience on our HP products for me to understand the customer’s objections*
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- I need more skill drill Training for me to enhance my managing objections skills*
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- I need more guided coaching from my Team Leader to enhance my managing objections skills*
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- I need to listen to more successful rebuttal calls from other agents*
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- I need to improve my needs questioning for me to enhance my managing objections skills*
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