Making things better on DIFFICULT CUSTOMERS or CALL TYPES

>> Objective of this tracker is to track difficult calls and identify key opportunities to help better call handling.
>> Quantify all agent feedback and see what improvement we can implement on TTECH or HP side.


A red asterisk (*) indicates required questions.

  1. Team Lead  *


  1. What type of calls are you having difficulty addressing? *


  1. Is this something that Training Team can handle?  *


  1. Please choose the following which you think is hindering you from giving out excellent customer experience:*
    Tool Limitation
    Process Limitation - HP
    Lack of Training materials (job aids, update training, etc)
    Others


  1. Base on Question 4 - PROVIDE DETAILS ON CHOICES*





HP HHO Program
Boise, ID