MSFT Editorial Training - Readiness Index Survey

This survey asks for your feedback on the training that was conducted by Vanessa Payne. You may have attended a session via Live Meeting or in person when she was in the Tampa office.
The scale is from a low of 1 (Not at all) to a high of 5 (Very Well). Please choose your rating. Thank you
Name (optional): 


  1. What is your role?
    L1
    L2
    Manager/Trainer


  1. What team are you on?
    Phone
    Chat
    Email
    QL
    Other


  1. How well did this course provide a better understanding of the editorial process as a whole?
     
      1 2 3 4 5  
    Not at all  Very well


  1. How well did this course help define the scenarios for editorial requests you may send (PMA Expedites, Appeals, Bypass) and when to send each type of request?
     
      1 2 3 4 5  
    Not at all  Very well


  1. How well did this course provide context and understanding for what types of content/behavior could be disapproved or penalized for quality/spam?
     
      1 2 3 4 5  
    Not at all  Very well


  1. How well did this course provide valuable resources to use when troubleshooting editorial questions from advertisers?
     
      1 2 3 4 5  
    Not at all  Very well


  1. How well did this course demonstrate that Microsoft is committed to improving the agent and advertiser editorial experience? (policies, tools, insight, etc.)
     
      1 2 3 4 5  
    Not at all  Very well


  1. How well did this course build skills/knowledge that improves my ability to help advertisers with editorial related questions?
     
      1 2 3 4 5  
    Not at all  Very well


  1. Overall, how satisfied are you with this course?
     
      1 2 3 4 5  
    Not at all  Very well


  1. Overall, how satisfied are you with the trainer?
     
      1 2 3 4 5  
    Not at all  Very well


  1. What was most valuable in this course?


  1. How can we improve this course?


  1. Additional Comments?





Bill Ford
Tampa, FL