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Bill Ford
4904 Eisenhower Blvd
Ste 300
Tampa, FL 33634
United States
Phone: 813-466-6926
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Classes
Altria Agents
Altria NH 01.15.18
AMEX 0822
AMEX OPEN
amex0906
AP Ed Up Training 01/23/2017
AP Educator New Hire 04.06.17
AP Educator Up Training 02/06/2017
AP Educator Up Training 02.20.17
Class 1
Class 163
Class 300
Class 322
Class 345
Class 346
Class 348
Class 350
Class 390
Class 70
Class 76
Class 84
DBCC NH Class 7/31/13
Experian SCRAPPY - KEN
Experian SCRAPPY - LWD
FDC Sales Managers - 3.25.15
FDC TQA
FDC Wave 5 2/23/15
FDC Wave 6 3.16.15
FDC Wave6 - 3.16.15 (2)
FDC Wave7 4.13.15
FDC122214
FXIP 07/18
HMH GT Password Reset Class 2 7.12.17
HMH GT TS New Hire Class 5 01.30.17
HMH GT TS New Hire Class 7 05.01.17
HMH GT TS New Hire Class 7 06.12.17
HMH WM TS New Hire Class 1 9.28.15
HMH WM TS New Hire Class 2 11.30.15
LKM 5/6
LKM HMH TS - 2.12.18
LKM TS 6.24
LW HMH TS 3.27.17
LWD HMH CS 5.2.16
LWD HMH TS 5.2.16
LWD HMH TS 5.8.17
LWD HMH TS 6.27.16
MARISSA
Microosft - Services
MLB NH Tier 1 03-23-15
MLB NH Tier 1 04.20.15
MLB NH Tier 1 3/30/15
New Hire Class 3/17/14
new Hire CS 5-22-17
OPEN ACQ 2/17/14
OPEN ACQ Class 9/23/13
Optimization 201-1
OPTUMRX 7/18/2016
Principal Financial 6.23.15
PSAT Ed New Hire Wave 2
PSAT Ed NH Wave 4 10.31.16
PSAT ED Wave 1 08.22.16
PSAT Educator Up Training 10/18
PSAT Educator Wave 4
PSR Training 10.26.15
Ramez - TS - LWD
RCN 2014 DEC 1 NH CLASS
RCN 2014 DEC. 15 NH CLASS
RCN 2014 NOV 3 NH Class
Retake
September Class Final Retake
Services - Wave 20
Services Fundamentals - 4/20
TFS CO - 04/17/17
TFS CO 121718
TFS CO NH 010719
TFS CO NH 011518
TFS CO NH 021819
TFS CO NH 021918
TFS CO NH 040218
TFS CO NH 061818
TFS CO NH 061917 CM
TFS CO NH 061917 IR
TFS CO NH 071017
TFS CO NH 073018
TFS CO NH 073117 - IR
TFS CO NH 091817
TFS CO NH 101518
TFS CO NH 111218
TFS CO NH 112017
TFS CS 040119
TFS CS NH 042919
TFS CS NH 051418
TFS CS NH 092418
TFS CS NH 100217
TFS CS NH 100818
TFS CS NH 110817
tfs test class
USB Testing Account
WOW Business Class 6/25/14
WOW Business NH Class 5/9/14
WOW Class 6/11/14
WOW Class 7/16/14
WOW Class 8/4/14
Activities
Altria
Altria - Scavenger Hunt - Jan 2018
Altria Acronyms & Abbreviations New Hire Review
Altria Battleship Fun!
Altria Reimbursement (Jeopardy) Knowledge Challenge
BJ's Wholesale
BJ's Culture
BJ's Culture Challenge
BJ's Culture Hangman
HMH
Consumer- hmhco.com
Day 1 / Day 2 Flash Cards
HMH Battleship Review Game
HMH Battleship Review Game - (copy)
HMH Challenge (Jeopardy) Game
HMH Challenge (Jeopardy) Game - (copy)
HMH jumble words 2017
HMH Tech support review
HMH Think Central Hangman
HMH Wordsearch 2017
Week three review (HMOF<CLZ<TCT<CLM<SALESFORCE)
What goes where?
RCN
RCN Balloon pop 2017
RCN Match Game 2017
RCN Tax and Surcharge Matching Game - NY
BST Battleship: CWC
BST Battleship: Premium Upgrade
Cable word jumble 2017
Getting Started With Word 2007
RCN Hangman 2017
Word Search
Quizzes
Alorica Bing Ads TIPS FY18
* Tips for Success * 9.25.2017
*** Tips for Success - Credits and Refunds Refresher 12.20.2017
*Tips for Success_6/1/17* Last call for Standard Text Ads creation support
*Tips for Success_7/19/17* How to Schedule A Callback in ASD
Agency & Multi Account Management
Bing Ads Bulletin Knowledge Check Week of 12_4_17
LMS MAST Microsoft Writing Style Guidelines Knowledge Check
PTO Schedule Policy
Tips for Success_Process Refresher Series Knowledge Check #2 TCO Policy
Tips for Success_Service Delivery Refresher Series Knowledge Check #3 Soft Skills
Tips for Success_Service Delivery Refresher Series Knowledge Check Follow-Up Procedure & Authenticating a Customer
Alorica Product Knowledge Tests PKT
2018 Product Knowledge Test #1
2018 Product Knowledge Test #2
2018 Product Knowledge Test #3
FY18 Product Knowledge Test - PKT #4_5 combined
FY19 April/May Product Knowledge Test (PKT-Services)
FY19 April/May Product Knowledge Test (PKT-Support)
FY19 Feb Product Knowledge Test-Services
FY19 Feb Product Knowledge Test-Support
FY19 March Product Knowledge Test (PKT-Services)
FY19 March Product Knowledge Test (PKT-Support)
FY20 August Product Knowledge Test (Services PKT)
FY20 August Product Knowledge Test (Support PKT)
FY20 December Product Knowledge Test (Services PKT)
FY20 December Product Knowledge Test (Support PKT)
FY20 February Product Knowledge Test (Services PKT)
FY20 February Product Knowledge Test (Support PKT)
FY20 January Product Knowledge Test (Services PKT)
FY20 January Product Knowledge Test (Support PKT)
FY20 July Product Knowledge Test (Services PKT)
FY20 July Product Knowledge Test (Support PKT)
FY20 June Product Knowledge Test (Support PKT)
FY20 May Product Knowledge Test (Support PKT)
FY20 November Product Knowledge Test (Services PKT)
FY20 November Product Knowledge Test (Support PKT)
FY20 October Product Knowledge Test (Services PKT)
FY20 October Product Knowledge Test (Support PKT)
FY20 September Product Knowledge Test (Services PKT)
FY20 September Product Knowledge Test (Support PKT)
FY21 August Product Knowledge Test (Services PKT) Tampa
FY21 July Product Knowledge Test (Services PKT) Tampa
FY21 Nov Product Knowledge Test (Services PKT) Tampa -
FY21 Oct Product Knowledge Test (Services PKT) Tampa -
FY21 September Product Knowledge Test (Services PKT) Tampa -
Amex Problem Solving Exercises
AMEX OPEN Premium Upgrade B2B Certification
BJ's Wholesale
Chat Readiness Test
Televisions
FDC
FDC Clover Family Solutions Assessment
HMH
HMH OE: Back Office – Creating an ATR Assessment
HMH OE Week 1 Assessment
HMH OE Week 1 Assessment - (copy)
HMH OE Week 2 Assessment
HMH OE Week 3 Final Written Assessment
OE: Back Office – No Charge Replacements Assessment
Magna
Computing Services Pre-Hire Assessment
Magna CE FY17
Acknowledge ONLY_CE April
CE May 2016 Limit of Liability
OneTechnologies
OT Final
OT NH Quiz #1
OT NH Quiz #2
OT NH Quiz #3
OT NH Quiz #4
RCN Bolt knowledge check
022-0456813-01 CI PACKAGE
Bolt Knowledge Check #2
Bolt Knowledge Check #3
RCN production
RCN OTC
RCN QA QUIZ #1
RCN QA QUIZ #2
RCN QA QUIZ #3
RCN Tech Training
RCN Tech Training Final Revised
Technical - Quiz 6
When to call dispatch
T&D Soni Ortiz
AMEX Merchants Market 3D Quiz
AMEX OPEN ACQ B2B Certification Updated-10/3/12
Amex OPEN Acq Data Entry Certification
B2B Consultative Selling Skills Certification
B2B Consultative Selling Skills Certification - 2015
B2B Consultative Selling Skills Certification - 2015 - (copy)
Compliance Certification
Euler Hermes
Tampa TQA
CWC PCT Quiz July 2016
ABC Coaching and Counseling Quiz
ABC Coaching and Counseling Quiz - (copy)
Amex OPUM BST certification
Aux Code Quiz
BJs Script for Tires and Deli and Bakery
College Board Score Choice FAQ Quiz
Do Not Call Policy
Employee Time Center Quiz
GMT for Exempt Employees QUiz
NICE Training Assessment
RET New Hire Final Exam
Sexual Harassment Awareness Quiz
Sexual Harassment Awareness Quiz - Durant
Sexual Harassment Awareness Quiz For Exempt-Level Employees
Sexual Harassment Awareness Quiz For Exempt-Level Employees - Durant
Sexual Harassment Awareness Quiz for Non Production Employees
Sexual Harassment Awareness Quiz for Non Production Employees - Durant
Six Sigma Assessment
The ABC Module
Time Management Quiz
ViaSat Final Exam
Surveys
CenturyLink Survey
Nesting Survey - 3/27- 4/28/17
Training Evaluation Survey 3/27/17
Cutler TQM
AOL-Building Value Refresher Training
iCracked (MVP 7)
Salesforce Cancel Services Workflow
Magna OJT
Jacksonville MR satisfaction survey: Amex requested
LAB Recap
rcn
RCN Attendance Survey
Tampa Surveys 2016
First impression Survey
Mid Point Training Evaluation Survey
Nesting Survey
Two Week Post OJT Survey
TFS
ML - DTV Comm - Lankford - 090913
ML - DTV Comm - Lankford - 090913 - (copy)
ML - DTV Comm - Lankford - 090913 - (copy)
SUN - TFS - Gibson - 090413
SUN - TFS - Gibson - 112013
Culture Channel Survey
Employee Engagement Survey
Leader Inventory Survey (follow up)
MCS Nesting Mid-Point
Miami Lakes MR satisfaction survey: Amex requested
Microsoft UET Training Survey
MSFT Editorial Training - Readiness Index Survey
Nesting Survey
OneTech Agent Satisfaction
Onetech-Overall Satisfaction
QBR and Editorial Pre Training Assessment
QBR and Editorial Training Assessment
Quality Lead CSAT Survey v1
Soft Skills and De-Escalation
Survey for Time
Team Lead/SME's?
TM Evaluation
UCM Feedback
VKB Feedback
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