Quality Lead CSAT Survey v1

Feedback for your QL and their service
Name: 


  1. Please provide 3 examples of when you should/do engage your QL:


  1. Please provide overall feedback and suggestions on your QL and the program:


  1. 9 being the best, 1 the worst, your QL treats you in a courteous and professional manner?
    1 2 3 4 5 6 7 8 9


  1. 9 being the best, 1 the worst, how would you rank your QL overall?
    1 2 3 4 5 6 7 8 9


  1. 9 being the best, 1 the worst, do you feel your QL is engaged and that your requests/needs are being addressed properly?
    1 2 3 4 5 6 7 8 9


  1. 9 being the best, 1 the worst, if you have an escalation, it is handled quickly and without hesitation?
    1 2 3 4 5 6 7 8 9


  1. 9 being the best, 1 the worst, how approachable is your QL when you need assistance?
    1 2 3 4 5 6 7 8 9


  1. Do you know who is on your squad with your QL?
    Yes
    No


  1. 9 being the best, 1 the worst, how accurate is the information your QL provides to?
    1 2 3 4 5 6 7 8 9


  1. Please identify your QL and Manager


  1. 9 being the best, 1 the worst, your QL meets with you on a regular basis?
    1 2 3 4 5 6 7 8 9





Bill Ford
Tampa, FL