Nesting Survey
Name: 


  1. Program Name
    AT&T
    Microsoft
    AMEX Upsell
    AMEX GCP


  1. Center Name
    Tampa
    Longwood


  1. Training Room
    AMEX Training Room
    Microsoft Training Room
    AT&T Training Room


  1. Trainer Name
    Billy Ford
    Coda Babani
    Soni Ortiz


  1. Class Start Date


  1. Overall the training prepared me to perform my job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The training expectations that were set for me were met.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The topics prepared me for the nesting experience.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I'm confident I can use what I learned.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Overall the Nesting period allows me to perform my job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The nesting transition was explained and coordinated well.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have been introduced to my Supervisor.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am assisted by the Trainer/Mentor whenever necessary
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My daily performance statistics are available to me.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Nesting promotes continuous learning.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I receive daily coaching and feedback on my performance.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I receive recognition for my performance.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel a part of the team.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Overall the reference materials assist with my nesting experience.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My on-line reference tools are easy to access and understand.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The materials provide information needed to perform my job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I receive the appropriate briefs/updates needed to perform my job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The environment is dedicated to nesting.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The area allows for appropriate coaching and feedback.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Overall the Training and Nesting have prepared me to handle my first call.
      1 2 3 4 5  
    Strongly agree   Strongly disagree





Bill Ford
Tampa, FL