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SUN - TFS - Gibson - 112013
15-Day Post-Nesting Survey for Sunrise CS class that started on 11/20/13
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- What parts of training prepared you to effectively handle calls?
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- What information do you feel could have been explained further to allow you to effectively handle calls?
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- How effective was the lead/Team Manager support during training and nesting? (Porsche, Brittnie & Lakeisha)? Please explain.
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- What call types do you feel are the most challenging to handle? Why?
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- How many times have you received a coaching session from your Team Manager since you arrived on the production floor?
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- How many times have you received a coaching session from your Quality Assurance Representative (Maxine or Candace) since you arrived on the production floor?
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- How many times have you been able to listen to a call and review the screen capture with your Team Manager?
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- How many times have you been able to listen to a call and review the screen capture with your Quality Assurance Representative (Maxine or Candace)?
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- What behaviors have you been asked to focus on during your coaching sessions?
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- What behaviors have you changed since joining the production floor?
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- Do you feel your Manager is accessible? (If no, please explain what you feel can be changed.)
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- Do you feel that you are part of a team? (If no, please explain what you feel can be changed.)
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- Do you feel you receive recognition for performing your job duties effectively? (If no, please explain what you feel can be changed.)
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- What do you enjoy the most about your working environment?
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- What do you enjoy the least about your working environment?
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- As a representative of Toyota, what does ESAT mean to you?
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- What do you focus on during your call to ensure you receive a TOP BOX survey score?
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- How do you relay value to our customers to ensure they have an exceptional experience?
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