ECT - Email AHT Tracker - V2

Team,

Please track the following information using this tracker:

1. Session ID
2. Number of email responses
3. AHT per email


A red asterisk (*) indicates required questions.

  1. Team Lead  *


  1. Agent Name  *


  1. # of Email Response  *


  1. Session ID*


  1. Email AHT
    (please make sure to use this format minutes.seconds e.i 10.5)*


  1. Customer Issue  *





HP HHO Program
Boise, ID