SF Navigation Survey for Team Leaders
Name: 


A red asterisk (*) indicates required questions.

  1. Oracle ID: *


  1. BTN: *


  1. Call Mix:
    *


  1. How quickly did the agent process the transaction in SF?

    a) 1 minute below
    b) 2 -3 min
    c) 4 – 5 min
    d) 6 mins above


  1. How many errors did the agents incurred?

    a) Zero errors
    b) 1 – 3 errors
    c) 4 – 5 erros
    d) 6 or more errors


  1. What was the agent’s accuracy level in using SF. Rank it from 1 to 10 (10 being the highest)

    a) 1 – 3
    b) 4 – 6
    c) 7 – 8
    d) 9 – 10





HP HHO Program
Boise, ID