Customer Feedback Questions on QA Analyst Performance - May 2012

Note: Your answers to these survey questions should be based on an assessment of your QA Specialist's performance for this week. Your input will be treated with confidentiality and your answers will NOT be shared with your QA Specialist. Please feel free to write any inputs on the Comments / Suggestions field.

5 - Outstanding (Always)
4 - Above Average (Often)
3 - Satisfactory (Sometimes)
2 - Needs Improvement (Seldom)
1 - Unsatisfactory (Never)
Name: 


A red asterisk (*) indicates required questions.

Name of QA Specialist: *


Week Ending: *


* Was the QA Specialist's evaluations scored in accordance with the program's Quality guidelines?*
1 2 3 4 5


* Were the QA Specialist's evaluation comments thorough?*
1 2 3 4 5


* Was the analyst a good resource for client specific knowledge and call handling skills?*
1 2 3 4 5


* Were you satisfied with the QA Specialist's coaching methods and its effect on your team's performance?*
1 2 3 4 5


* COMMENTS & SUGGESTIONS:

*





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