Documentation Survey

This survey aims to gather information on what we can improve on to ensure that we address the current issues on Proper Documentation. The survey will only take 3 minutes of your time. Please provide as much feedback as possible.

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A red asterisk (*) indicates required questions.

  1. Do you find documenting each call difficult or challenging?

    **If your answer is YES proceed to question # 2
    **If your answer is NO proceed to question # 3
    *
    Yes
    No


  1. What makes the documentation part difficult or challenging?*
    Documenting accurate and complete description of the customer’s issue
    Documenting other actions done in the call
    Choosing correct wrap code combination
    Both A and C
    A, B and C
    Which information needs to be documented and which ones are not
    Other, please specify on the last box


  1. Do you think the created template for documentation helped in documenting the call properly?

    **If your answer is YES proceed to question # 5
    **If your answer is NO answer the next question.
    *
    Yes
    No


  1. What items should be included in the documentation template?*
    Issue
    Article Number
    Section of the user's manual
    Resolution
    Number of handsets affected
    Telephone number provided by the customer
    Others


  1. What do you think is/are the best measure to lessen the deductions under proper documentation?*


  1. Please provide us other insights that you have that would help you overcome issues with Proper Documentation.*





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