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CASE MANAGER Request
Fill out this form for Case Manager's Request
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A red asterisk (*) indicates required questions.
Notes
*
Customer's First Name
*
Customer's Last Name:
*
Customer's Email Address:
*
Order Number
*
Customer's Zip Code
*
Phone Number
*
Products Having Problems With
Desktop
Notebook
Printer
Supplies(Ink and Toner)
Accessories( including scanners, handhelds, Palm phones, and calculators)
TV
unknown
none
*
Model Number or Series
*
Product SKU
*
Tech Support Case Number
Name of Agent from Tech Support
Serial Number of the Product
(ESP Serial Number is required if cx has puchased an ESP)
ESP Serial Number
*
Details of Problem:
*
Agent TOMI ID
*
Agent Name Requesting for Case Manager
*
Team Lead of Requesting Agent
*
HP HHO Program
Boise, ID
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