Returns Form

* Make sure that the customer has dropped off the box with RMA to FedEx.
* If it’s a return pick-up, please check FedEx tracking in TOMI if there is a return tracking number

Use this form if…
* You can verify through FedEx Return Manager that the item was returned to the Memphis warehouse but the customer has not received credit for the return.
* Set up the return in TOMI and record the R number below.
* If you cannot positively verify that the item was returned to our warehouse, record the H number below and write "unconfirmed" in the tracking window. A return specialist will research the issue.

DO NOT Use this form…
* Unless you have created an R Number. This is required.
* Canceled Returns must be redone before using this form!


A red asterisk (*) indicates required questions.

Notes


Customer's First Name*


Customer's Last Name*


Customer's Email Address*


Order Number*


Order Subtotal*


Return Order Number*


Return Tracking Number*


Product  *


Product Description*


Empower Exception  *


Return Type  *


New Order Number


New Order Amount


Agent TOMI ID*


Agent Name Requesting for Returns Form*


Team Lead of the Requesting Agent*





HP HHO Program
Boise, ID