Refer to SST - Out of Hours

SST Hours of Operation:
• Monday – Friday, 8:00 am – 8:00 pm MT
• Saturday & Sunday: 8:00 am - 5:00 pm MT
Check all pre-populated data, enter data for blank fields, and insure complete Notes.
Setting expectations with the customer:
Evening call: A Sales Support Specialist will call you back at the number provided tomorrow after 9 am Mountain Time – Okay?
Morning call: A Sales Support Specialist will call you back at the number provided today after 9 am Mountain Time – Okay?


A red asterisk (*) indicates required questions.

  1. Notes


  1. Customer's First Name*


  1. Customer's Last Name*


  1. Customer's Email Address*


  1. Date e.g (11/18/2012)*


  1. ANI*


  1. Order Number*


  1. Product  *


  1. Product Description (Model # or Series)*


  1. Request Type  *


  1. CE Number


  1. Notes in TOMI*
    Yes
    No


  1. Customer's Phone Number Verified?*
    Yes
    No


  1. Agent TOMI ID*


  1. Agent Name*


  1. Agent Team Lead*





HP HHO Program
Boise, ID