Parts Replacement

- Must be within 21 days of purchase.
- Note: This form should NOT be submitted for the following listed below:
o Missing Ink/Printhead included on "What’s in the Box" for the printer. What to do: Place new order and request Promo/Replacement.
o Any missing Product Key or Software included on CTO configuration. What to do: Submit a Case Manager Request.
o Any missing part item Pre-installed on CTO configuration (Like: Processor/ Operating System/Harddrive/Memory, etc.). What to do: Process Return and exchange (within 21 days) or escalate via Case Manager Request (beyond 21 days).
o Any product without serial number cannot be processed successfully through Astro/Newton system. (example: Camcorder/Camera/Keyboard and Mouse Kit / USB TV Tuner/ Adapter / Speakers / PMD / Software, etc). What to do: Process Return and exchange if within 21 days.
Check the data that has been pre-populated, enter data for blank fields and insure complete Notes.


A red asterisk (*) indicates required questions.

Notes*


Current Shipping Address*


Customer's First Name*


Customer's Last Name*


Customer's Email Address*


Order Number*


Order Date e.g (11/18/2012)*


Phone Number*


CTO/STO*
CTO
STO


Model Number or Series*


Serial Number*


Product Number*


Missing or Damaged Part*


Quantity*


Agent TOMI ID*


Agent Name*


Agent Team Lead*





HP HHO Program
Boise, ID