ECT UT Survey: Basic Dos and Don'ts

Please make sure that all numbers are answered.


A red asterisk (*) indicates required questions.

  1. Please select your position.*
    Team Leader
    Manager
    QA Specialist


  1. Date today*


  1. Oracle ID*


  1. COURSE: The content or scope of the material is sufficient to meet the skill/knowledge gap of the agents.*
    Poor
    Fair
    Very Good


  1. In relation to your answer in number 4, please indicate what we can do to improve the MATERIAL.*


  1. COURSE: The designed activities ( role-plays, drills, knowledge quizes) is very appropriate to demonstrate application of knowledge.*
    Poor
    Fair
    Very Good


  1. In relation to your answer in number 6, please indicate what we can do to improve the ACTIVITIES.*


  1. LEARNING EFFECTIVENESS: Based on my call listening, spot checks and observations, the agents are applying what they learned for the Update Training.*
    Poor
    Fair
    Very Good


  1. In relation to your answer in number 8, please indicate what we can do to improve the APPLICATION.*


  1. LEARNING EFFECTIVENESS: Rate the INCREASE in skill level or knowledge that has occurred since the training. *
    None
    Minimal
    Intermittent demonstration
    Noticeable
    Significant


  1. LEARNING EFFECTIVENESS: Which topics, sub-topics, relevant activities would you propose to reinforce in the Follow-up Training? These suggestions/proposals will ensure that the agents can demonstrate the knowledge and skill consistently.*


  1. JOB IMPACT: In what frequency are the knowledge and skills presented in this training applied on job?*
    Never
    This year
    Monthly
    Weekly
    Daily





HP HHO Program
Boise, ID